What are the responsibilities and job description for the Store Parts Professional position at Genuine Parts Company?
NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time
The Role :
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer's shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel
A Day in the life :
- Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer's needs
- Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
- Demonstrates professional attitude, conduct, and appearance
- Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security / loss prevention controls, and understanding store's pricing methods
- Provides sales support functions by processing salespersons' stock orders, reporting overages / shortages / damaged merchandise, and ensuring the good appearance of store and displays
- Participates in training as needed and required
- Perform all other associated tasks as assigned by management
What you'll need :
And if you have this, even better :
Why NAPA may just be the right place for you :
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
