At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions :
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what's best for our customers and collaborate to drive progress.
- Make it happen. We work with intention toward a common purpose and forge ways forward together.
- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
Position Title
Business Process Improvement Manager (Product Owner)
Position Location
Richmond, VA or Lynchburg, VA
Position Summary
This role is part of a team responsible for the execution of LTC Claims and Customer Service multi-year programs. These projects will use the Agile project management methodology. Serving as a Product Owner (PO) for LTC operations, this individual is actively engaged throughout the problem identification, solution design and implementation. The PO is co-located within the team, expected to be available for day-to-day decisions / questions / clarifications needed by the team. Effectively, the PO is integral to keeping the team focused on building their vision, which is done by controlling the backlog and its prioritization, as well as the day-to-day decisions in support of the implementation of that vision. The PO partners with the Scrum Master, who provides general Project Management, and the leadership teams across Operations to drive implementation of strategic projects that add business value.
What you will be doing
Ensuring that the product backlog is visible, transparent, and clear to all, showing what the team will work on nextAt all times maintain two sprints worth of stories that are refined and prioritized for the team to pick up and work onEnsuring the team understands items in the product backlog to the level neededClearly expressing the product backlog itemsOrdering the items in the product backlog to best achieve goals and outcomesOptimizing the value of the work the team performsPrimary interface to other business stakeholdersHelp teams gain access to business subject matter experts for insights on topics where the Product Owner may not have all the answersGateway to funding, making the business case for additional funding requestsPowerful ally when asking for roadblocks to be removedDefines, develops, and provides information and analysis to drive the decision- making process and support business operations for internal and external customers.Receives problem / value statement from leadership, works with IT / Architects to frame them into work streams and then oversees said work streams to deliver value to the organization.Motivates and directs team members to build cooperative project teams to conduct research and analysis to quantify business opportunities and issues. Develops formal recommendations for presentation to management.Influences all levels of an organization to support programs, projects and over all processes.Identifies and executes process improvements to ensure Compliance adherence while increasing productivity.Identifies and implements key strategic projects to ensure deadlines and commitments are met while removing any roadblocks that develop.Works with customers to generate solutions to business issues and then plans / implements those solutions.Tracks overall project status for entire department to periodically report to management.Acts as a change agent throughout the team and organization.Develops peer and cross functional relationships to maximize best practice sharing and teamWhat you bring
Bachelor's degree or four years of direct experience in lieu of degree.CPO certified through Scrum Alliance or two years of experience in lieu of certification.Previous experience as a Genworth Product Owner or operational process improvement.Proven ability to work with mid-level and senior management on solutioning complex issues and projects.Demonstrated ability to influence, negotiate and communicate at all levels of the organization and with external customers, through verbal and written formats.Team builder that facilitates a common goal / purpose with experience in creating strong alliances with customers and employees.Experience leading a team of highly motivated and self-organizing individuals.Experience defining, creating, and meeting organization wide goals with aggressive timelines.Must be a change agent with the ability to stay calm, measured and in control through high stress situations.Demonstrated ability to resolve conflict effectively and efficiently.Strong analytical skills with a demonstrated ability to ensure controllership measures are effectively met.Advanced problem-solving skills and analytical thinking skill sets.Long Term Care knowledge and experience with how Genworth products and processes work.Employee Benefits & Well-Being
Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.
Competitive Compensation & Total Rewards IncentivesComprehensive Healthcare CoverageMultiple 401(k) Savings Plan OptionsAuto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family LeaveDisability, Life, and Long Term Care InsuranceTuition Reimbursement, Student Loan Repayment and Training & Certification SupportWellness support including gym membership reimbursement and Employee Assistance Program resources (work / life support, financial & legal management)Caregiver and Mental Health Support Services
