Service Technician for Low Voltage Security Company

Job Title: Low Voltage Service Technician – Security Integration (Minimum 5 Years Experience)

Department: Service and Maintenance
Reports to: Service Manager
Job Type: Full-Time

Position Overview:

We are seeking an experienced and highly skilled Low Voltage Service Technician with at least five years of hands-on experience in the security integration field. This role will primarily involve running service calls for a variety of low-voltage systems, including fire alarms, burglar alarms, security cameras, access control systems, and networking infrastructure. The ideal candidate will have a deep understanding of these systems, excellent troubleshooting abilities, and a dedication to providing high-quality service to our clients.

Key Responsibilities:

• Service Call Execution:
• Respond promptly to service calls for troubleshooting, maintenance, and repairs of security systems, including:
• Fire alarm systems (both conventional and addressable)
• Burglar alarm systems (wired and wireless)
• Video surveillance systems (CCTV, IP-based cameras)
• Access control systems (card readers, biometric systems, etc.)
• Networking infrastructure (routers, switches, cabling, etc.)
• Travel to client locations to diagnose and resolve issues on-site in a professional and efficient manner.
• Identify system malfunctions and apply appropriate solutions, ensuring systems are restored to full functionality as quickly as possible.
• Perform necessary repairs, replacements, and upgrades to hardware or software as required.
• System Troubleshooting and Diagnostics:
• Conduct thorough diagnostics on low-voltage systems to pinpoint issues related to hardware failure, wiring, signal loss, or software glitches.
• Test, calibrate, and reprogram security systems to restore them to proper working order.
• Ensure systems are operating according to manufacturer guidelines and local code requirements after each service call.
• Preventative Maintenance:
• Provide preventive maintenance services on various security systems to ensure long-term reliability and reduce the likelihood of future issues.
• Perform system health checks, cleaning, and testing to ensure the systems are operating at optimal levels.
• Advise clients on proper maintenance practices to extend the lifespan of their systems and prevent potential problems.
• Customer Interaction and Service Delivery:
• Interact directly with customers during service calls, maintaining a professional and courteous demeanor at all times.
• Clearly explain issues to customers, including the work performed, recommendations for further action, and any potential costs involved.
• Ensure customers are satisfied with the service provided and that all concerns are addressed before leaving the job site.
• Documentation and Reporting:
• Maintain accurate and detailed service reports for each call, documenting the issue, the steps taken to resolve it, any parts used, and the final status of the system.
• Ensure proper documentation of time spent on each job, including travel time and time spent on repairs.
• Submit service reports and any necessary invoices or forms promptly after each service call.
• System Programming and Configuration:
• Reprogram, configure, and update system settings as necessary for fire alarms, security cameras, access control systems, and other security-related devices.
• Install and configure software updates or firmware patches on security systems.
• Collaboration and Continuous Learning:
• Collaborate with other team members and senior technicians on complex service calls or troubleshooting situations.
• Stay current on industry trends, new technologies, and changes in security system standards or local regulations.
• Participate in ongoing training opportunities to further develop technical skills and knowledge.
• Compliance and Safety:
• Adhere to all safety protocols and procedures while working on job sites.
• Ensure that work complies with local, state, and national regulations, including fire codes and electrical codes.
• Follow proper procedures for handling equipment and tools, and take care to avoid damage to property during service calls.

Skills & Qualifications:

• Experience & Expertise:
• Minimum of 5 years of experience running service calls for security integration systems, including fire alarms, burglar alarms, access control, CCTV, and networking.
• Strong troubleshooting and diagnostic skills for low-voltage systems.
• Ability to work independently on service calls, taking ownership of problems from start to finish.
• Expertise in servicing and maintaining various security technologies and systems.
• Technical Proficiency:
• In-depth knowledge of low-voltage electrical systems, including wiring, cabling, and voltage regulation.
• Familiarity with IP-based security systems, including cameras, access control devices, and networking hardware.
• Experience with industry-standard security system platforms and software (e.g., Honeywell, DSC, Axis, Milestone).
• Certifications & Licensing:
• Relevant certifications (e.g., NICET, UL certification) or licenses as required by local regulations.
• Valid driver’s license and clean driving record.
• Physical and Mental Abilities:
• Ability to lift and carry equipment up to 50 pounds.
• Comfortable with working in confined spaces or elevated areas as required.
• Strong problem-solving skills and critical thinking ability.
• Communication Skills:
• Excellent communication skills for interacting with customers, explaining technical issues, and documenting service details.
• Ability to provide clear and concise explanations to non-technical customers regarding system functionality and repairs.

Benefits:

• 401(k) Retirement Plan with company match.
• 50% Health Insurance Contribution by the company, offering comprehensive coverage options.
• Paid Time Off (PTO), including vacation and personal days.
• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A supportive, team-oriented work environment.
• Work with cutting-edge technology in the security industry.

If you are an experienced Low Voltage Service Technician with a passion for security systems and a commitment to delivering exceptional service, apply today to become a valuable member of our team!

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tools provided

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Overtime

Work Location: In person

Salary : $25 - $32