What are the responsibilities and job description for the HVAC Team Member position at Genz-Ryan?
Role Overview
We're seeking a highly skilled Customer Service Representative to join our team. As the frontline ambassador for our company, you'll provide outstanding service to our clients in HVAC, plumbing, and electrical services.
Responsibilities:
- Answer calls, emails, and text messages from customers with a smile and a sense of urgency.
- Make outbound calls to share our latest services and discounts.
- Schedule appointments through our user-friendly software system.
- Maintain accurate records of customer interactions and transactions.
- Work closely with your team to achieve sales goals.
Requirements:
- Must be at least 18 years old.
- A customer service pro with a positive attitude and passion for people.
- Prior experience in customer service or a call center environment is preferred but not required.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced team environment.
- Proficient with basic computer applications and customer management software.
- Strong attention to detail and organizational skills.
Perks:
- Competitive pay of $38,000.00 - $45,000 dependent upon experience.
- Comprehensive training provided.
- Opportunities for growth and development within the company.
Salary : $38,000 - $45,000
