What are the responsibilities and job description for the Logistics Customer Support Professional position at Geodis USA, Inc.?
About Us At Geodis USA, Inc., we specialize in unlocking business value in a complex world by ensuring seamless movement of goods worldwide.
Job Description As a Customer Service Representative, you will be responsible for delivering exceptional service to our customers and resolving their issues in a timely manner. You will work closely with our warehouse team to ensure that customer orders are fulfilled accurately and efficiently.
Key Performance Indicators • First call resolution rate • Customer satisfaction ratings • Order fulfillment accuracy • Process improvement implementation rate
What We Are Looking For • Highly motivated and results-driven individual • Excellent communication and interpersonal skills • Strong problem-solving skills • Ability to work independently and as part of a team • Familiarity with logistics and supply chain management • Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent experience)
