Demo

Customer Operations Representative

GEODIS
Woodbridge, NJ Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/15/2025

Customer Operations Representative

Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com !

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you’ll get by joining the GEODIS team!

  • Get Good Money – Fair pay and some jobs come with bonus opportunities.
  • Get the Right Job / Right Schedule – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.
  • Get Paid Early – Pay day as early as you want. Access your earnings on demand.
  • Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, vision at affordable costs after a short waiting period.
  • Get a Break – Paid holidays, time off, short-term disability and new parent leave are a few of the ways we support time away from work to take care of your life.
  • Stay Safe – We pride ourselves on a safe, clean and healthy work environment for everyone.
  • Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
  • Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
  • Get a Boost – Our GEODIS Compassion Fund makes one-time grants to teammates who have experienced unexpected catastrophes.
  • Get Involved – Volunteer in your community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
  • Have Fun – Work with fun, supportive people just like you!
  • Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
  • Find Your Future  – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!
  • Eligibility varies based on location, job, employee type, or length of service.

What you will be doing :

  • Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business
  • Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customer(s)
  • Schedule pickup and delivery appointments based on customer specific needs and priorities
  • Work with Carrier Team to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery
  • Support pricing and quoting activity with direction and guidance from Account Executive
  • Other duties as required and assigned
  • Requirements :

  • Bachelor's Degree in Supply Chain / Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred
  • Previous freight brokerage experience preferred
  • Proven demonstration of commitment and work ethic in a school or work setting
  • Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
  • Committed to executional and outstanding customer service
  • Able to persuade, motivate, influence and negotiate with others
  • Able to work in a team environment, while also delivering independent results
  • Fast-paced and able to multitask in a high-pressure environment
  • Salary : $17 - $32

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