Senior Account Representative - FFW

Senior Account Representative - FFW

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team: 

• Serves as the customer service liaison between GEODIS and the customer 
• Select appropriate carrier and routing based on shipment characteristics or customer requirements 
• Processes all documents and information requests received from GEODIS 
• Opens files, enters notes, information and document requests in Cargowise system 
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors 
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number 
• Coordinates shipping details with overseas agent 
• Convert and verify shipment weight and volume 
• Calculate rates and price conversions; profit and loss analysis 
• Assist customers with question complaints, requests, tracking and tracing 
• Completes invoicing requirements accurately and within Company DETI time requirements 
• Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level 
• Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
• Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensure email and telephone calls are promptly and politely answered

What you need: 

• Intermediate proficiency in AS400 and Cargowise 
• Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience 
• Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry 
• Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team: 

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• more! 

Join our Team!

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview!

OR

• Text DELIVER to 88300 to apply!