What are the responsibilities and job description for the Account Manager position at GEOGRAPH Technologies?
Company Description
GEOGRAPH Technologies, LLC is a premium GIS mapping software provider located in Easley, South Carolina, the heart of the Upstate. Our CrescentLink fiber mapping software is an extension of Esri® ArcGIS® software which helps telecommunications network owners, operators, engineers and maintenance technicians, map and manage their fiber, copper, and coax networks. Additionally, we offer GIS consulting, data migration, network planning & design, training & support, and remote GIS management services with a focus on exceptional customer service.
Role Description
GEOGRAPH Technologies, LLC is seeking a Full-Time Account Manager to join our Customer Experience team at our on-site headquarters in downtown Easley, SC. As an Account Manager, you will be responsible for maintaining and expanding relationships with existing customers while also developing new customer relationships. Additionally, you will be expected to provide front-line software support, attend tradeshows within the United States, identify areas of improvement to meet sales quotas and track customer metrics to deliver high-quality customer service.
Other Essential Duties & Responsibilities Include:
- Direct management of the customer's account, ensuring their success with all of the GEOGRAPH offerings
- Negotiate renewals and existing customer opportunities, and maintain records of sales and data
- Travel as needed to trade shows, and customer locations (estimated travel time less than 10%)
- Proactively drive customer buy-in and retention.
- Perform quarterly business reviews with each customer to ensure customer buy-in, assess the fit of their software products and/or services, and to make sure you address any new or recurring issues
Qualifications (Knowledge, Skills & Abilities)
- Sales, Marketing, and/or Customer Service experience
- Excellent communication and interpersonal skills
- Demonstrated ability to build and maintain relationships with colleagues, partners, customers and potential customers
- Self-motivation and discipline with a strong work ethic
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and CRM software
- Working knowledge and proficiency in various technology mediums, including the Google Suite of products (Gmail, Google Calendar, Sheets, Docs, etc.) and basic computer hardware technology (desktop computer, iPad, etc.)
- Bachelor's degree in Business Administration, Marketing, Sales or a related field (preferred)
- Experience in the telecommunications industry (preferred, but not required)
- Familiarity with GIS and mapping software (preferred, but not required)
- Willingness to cross-train in other aspects of the GEOGRAPH company, including customer training, software product support, new B2B sales, software product setup and deployment, and certain aspects within our professional services team.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- Bachelor's (Preferred)
Experience:
- Account management: 1 year (Preferred)
- Technical support: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Easley, SC 29640 (Required)
Ability to Relocate:
- Easley, SC 29640: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $50,000 - $60,000