Claim Operator @ Plano, TX

Job Title: Claim Operator

Contract Period: 3mons Extend
Job Locations : Suite 250, Plano, TX 75075Key Responsibilities

· Review new submissions to ensure all required documentation and claim details are included

· File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report

· Investigate and process damage claim submissions based on return authorizations and QA reports

· Communicate with the logistics service provider to ensure a timely and accurate resolution

· Thoroughly review all claim declinations and communicate the final resolution to customers, if valid

· Dispute invalid claim resolutions to overturn declination and negotiate claim settlements

· Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.

· Compile comprehensive claim analyses for monthly reporting to clients

· Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings

· Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss

· Escalate high-value declinations with management to discuss possible recourse

Qualifications:

· Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables

· 1 years of claims processing experience preferred

· Excellent verbal and written communication skills

· Strong critical thinking and creative problem solving skills

· Flexibility to work in a fast-paced, team-oriented environment

· Superior attention to detail, organization, cross-group collaboration, and project management skills

Job Type: Contract

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Commute:

• Plano, TX 75075 (Preferred)

Ability to Relocate:

• Plano, TX 75075: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $22