What are the responsibilities and job description for the Technical Support/Help Desk position at Geopaq Logic?
Job Title: Tech support
Work location: 2724 N 50E, Kokomo, IN 46901
Duration: 1 year
Bilingual(Korean) highly preferred
Job Description
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
[Qualifications]
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Android mobile in corporation experience is a plus
- Strong understanding of MES system is a plus
- Must be willing to travel up to 10 % of time
Job Types: Full-time, Contract
Pay: $23.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
- SCCM: 1 year (Preferred)
- Active Directory: 1 year (Preferred)
Ability to Commute:
- Kokomo, IN 46901 (Required)
Work Location: In person
Salary : $23 - $25
