What are the responsibilities and job description for the Order Management Specialist position at Georg Fischer LLC?

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.

Works effectively with company personnel, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, time tables and

issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our work force in actions, works and deeds.

Order entry: Process all common activities concerning order administration (entry and logistics to run efficiently (for EDI and non-EDI orders)

Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer.

Order processing: Advising customers/suppliers/transport companies about current orders, product shortage,

expected delivery dates, price changes, and possible deviations and solutions via Email/telephone.

Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP). Ensures timely release of orders and fulfillment of preestablished standards and policies to achieve customer satisfaction.

Monitors and resolves order issues and processing errors.

Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.

Complaints: Administrate and coordinate complaint handling (logistics and commercial), monitor

status, and inform customers regularly.

Returns: Administrate individual return of goods (entering in SAP, contact with customer) and

analyze periodically the returns and adjust the payment date.

All other duties as assigned.

Associate degree in business management or related field (preferred).

Three to five years industry experience within customer service and/or operations, preferred.

Previous SCM/back-office experience preferably in a technical industry, preferred.

Knowledge of ERP system (SAP).

Proficient experience with Excel, Word, and Outlook.

Knowledge of CRM Microsoft Dynamics, preferred.

Benefits

Clear vision and purpose

"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools

At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Health care

GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.

Paid holidays

Paid time off include 12 paid days of company holidays.

Sport activities

We support the purchase of a fitness membership from the center of your choice with a subsidy.

Work perks discount

The discount program includes many different goods and services including appliances, electronics, theme parks, movies and more.

Your contact

Janet Gonzalez

HR Manager

9271 Jeronimo Road
92618 Irvine
United States

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Order Management Specialist

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