What are the responsibilities and job description for the Junior IT Specialist position at George Consulting, Ltd.?
Job Description:
George Consulting is seeking a Junior IT Specialist to support NIPO at the Washington Navy Yard. This position will only be for a 10-month role.
Roles and
Responsibilities:.
The Junior IT Specialist responsibilities will include, but are not
limited to:
* Perform duties in information technology
management to include: issuing, troubleshooting, and monitoring command mobile
devices, external hard drives, computer headsets, and phone headsets.
* Use judgment and initiative to determine the
correct approach or action in non-routine situations; display ability to
interpret and adapt guidelines in a frequently changing environment and
maintain and update the Navy IPO "Process Desk Guides - (PDGs)" under
their cognizance, which functions as an "operations manual".
* Assist Helpdesk Lead with IT helpdesk
inquiries. Respond to and track helpdesk issues via Navy IPO SharePoint portal
ticketing system. Tasks may include, but not limited to: toner replacements, cubicle
and office setups, Teams/GVS/VTC/SVTC setups, Cisco desk phone setups,
voicemail PIN resets, and software resolutions.
* Assist IT Helpdesk lead in maintaining master
mobile device database and tracking Mobile User Agreements (MUA). Serve as
liaison between Navy IPO personnel and DoN CIO Mobility Team; submitting ITD
tickets to DoN CIO Mobility team via SECNAV SharePoint Portal for initial
issuance of mobile devices, provide documentation for missing, lost, stolen, or
damaged (MLSD) devices, and requesting any out-of-baseline features, such as
international plans.
* Assist users with initial setup, Purebred
setup, and mandated updates of mobile devices within the Flank Speed (Navy
Office 365) environment. Obtain DISA Purebred Agent designation by fulfilling
training and registration requirements. Acting as Tier-I support, perform basic
troubleshooting to resolve mobile device issues; such as incorrect passcodes,
passwords, e-mail not synching, etc., prior to escalating to DoN CIO ITD
ticketing system.
* Assist users with Microsoft Teams (MS Teams),
Global Video Services (GVS), VTC (Video Teleconference), and Secure Video
Teleconference (SVTC) setups using the Navy IPO SharePoint VTC/SVTC tracking
system.
* Assist users with desk phone setup within the
Cisco Unity and Cisco Call Manager applications. Assist Information Systems
Security Manager (ISSM) with DMCC-S devices; including assignment and
troubleshooting.
* Assist with disposal of retiring government
assets and property through DLA Disposition Services (formerly known as DRMO).
Obtain AMPS account to submit Electronic. Turn in Document (ETID) documentation
and palletize property prior to turn-in. Must be able to lift up to 30lbs.
THIS POSITION REQUIRES
THE ABILITY TO OBTAIN AN ACTIVE DEPARTMENT OF DEFENSE SECRET SECURITY
CLEARANCE.
Required Skills &
Experience:
Qualifications
- Minimum
qualifications
- Education: High School Diploma or GED
- Experience: CompTIA A certification and one year's experience in
helpdesk or equivalent technical support position. Familiarization with
Windows 10/11 operating systems and Apple/Android mobile devices
- Must be accpetable ony working for 10 months total.
