Customer Service Specialist

DeLallo is seeking a professional Customer Service Specialist to offer outstanding customer support through phone, email, or social media to customers who have questions, or concerns around a particular product or service we offer. You will be supporting inquires for both our national product distribution as well as our online e-commerce business.

The Customer Service Specialist may handle a high volume of inbound or outbound calls or both, and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. You are the voice of the brand, and a strong relationship between us and our customers start with you.

Position Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with and respond to customers via phone, email, social media and online.
• Help customers navigate delallo.com website and placing orders online.
• Become a product expert and understand each customer's needs to provide tailored solutions to provide knowledgeable answers to questions about products, pricing and availability.
• Upselling to customers when appropriate
• Respond to shipping inquiries and answer order status questions.
• Follow up and follow through on any inquires that have moved along to another department or person, until fully resolved.
• Calmly attempts to resolve and de-escalate any issues.
• Tracks call-related information for auditing and reporting purposes.
  
  

Requirements

• Bachelor's degree or high school diploma with 3 years of relevant experience. Bachelor's degree strongly preferred.
• Proficiency in Microsoft Office application: Excel, and Word.
• Very comfortable with computers: online shopping, social media platforms (Instagram, Facebook, twitter).
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone manners.
• Customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
• Thrive in a fast-paced environment.
• Dedicated to excellent attendance.
• Long hours are required during peak holidays, and will require mandatory overtime and blackout periods on PTO. Thanksgiving and Christmas are all peak times for us.
  
  

WHY DELALLO

You'll be working in a collaborative and innovative environment with an abundance of opportunities to learn and develop. Here, you will find a culture that encourages an entrepreneurial mindset that is focused on the future. You will work with an amazing team that helps and supports professional growth as well as works as a team to make sure the job gets done.

Compensation

• Competitive wages
• Bi-weekly pay
• 401k with company match
  
  

TIME OFF

• Paid time off (can be cashed out in lieu of time off, if desired)
• Paid holidays off: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas
  
  

HEALTH INSURANCE & ANCILLARY BENEFITS (available after 14 days for full time employees)

• Medical, Prescription Drug, Dental and Vision
• Hospital Indemnity
• Term Life Insurance
• Pre-tax spending accounts
• Free flu shots (all employees)
  
  

LIFE EVENTS

• Short- term and Long-term disability
• Accident
• Employee Assistance Program (Counseling, Legal, Financial, Work/Life)
  
  

CAREER OPPORTUNITIES

• Career Advancement
• Opportunities to transfer to other locations or departments
• Training & Development
• Individualized Leadership Training Opportunities
• Individualized Intern Development
  
  

TEAM MEMBER PERKS

• Referral Program
• On-Line Purchase Discount
  
  

Founded in 1950, the George DeLallo Company is a family-owned manufacturer and distributor of specialty Italian and Mediterranean foods. As pioneers and leaders of the industry, we have expanded from our beginnings in Jeannette, PA, as a roadside Italian marketplace to multiple locations. Our corporate office and distribution center is in Mount Pleasant, PA, where we lead our national sales teams and operate our fleet to service customers. We operate three olive and antipasto production facilities in Mount Pleasant, Penn, PA, and Oroville, CA. In addition, we own and operate our very own olive orchard in Oroville, CA, as well as an industrial bakery in Bridgeville, PA.

The tenured team at DeLallo is enthusiastic about the continued growth and innovation of our company. Because our owners participate in day-to-day operations, dedicated team members who exhibit a strong work ethic, teamwork and professionalism are recognized and can more rapidly further their careers. As our company continues to grow, so does our need to build a solid team who offers experience, education and specialization to key fields of operation and who can continue to drive innovation. DeLallo provides quality products and programs to create partnerships with customers, to build brand loyalty with consumers and to give employees a sense of pride in the products that they bring to the market-to delight their neighbors with innovative, authentic and wholesome foods.