What are the responsibilities and job description for the Help Desk Technician position at George DeLallo Company?
DeLallo is seeking candidates for an IT Help Desk Technician in our Mount Pleasant, PA office. This position is responsible for providing technical assistance on our computer systems and serves as the first point of contact for all end users, answering questions, maintaining incoming helpdesk requests, and resolving computer problems for users in person, via telephone, or from a remote location.
This position is 100% in office - no hybrid or remote work offered.
Essential Functions :
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
- Administer AD and keep inventory of all assets
- Configure end-user workstations and laptops for deployment
- Escalate problems as appropriate following help desk procedures
- Troubleshoot printers and end-device equipment
- Maintain records of daily data communication transactions, problems and remedial actions, taken or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
- Use advanced troubleshooting skills
- Provide Wireless Support to end-users
- Provide technical assistance and support to all end-users
- Must know Windows network / ad, Win7, Win10, MS Office
- Provide accurate and timely logging of problems and resolution for problems in Ticketing System
- Provide Printer Support
- Responsible for programming and troubleshooting of all mobile devices, i.e., telephones, MIFIs, and broadband cards
Required Skills :
Required Education & Experience :
WHY DELALLO
You’ll be working in a collaborative and innovative environment with an abundance of opportunities to learn and develop. Here, you will find a culture that encourages an entrepreneurial mindset that is focused on the future. You will work with an amazing team that helps and supports professional growth as well as works as a team to make sure the job gets done.
COMPENSATION
TIME OFF
HEALTH INSURANCE & ANCILLARY BENEFITS (available after 14 days for full time employees)
LIFE EVENTS
CAREER OPPORTUNITIES
TEAM MEMBER PERKS
Founded in 1950, the George DeLallo Company is a family-owned manufacturer and distributor of specialty Italian and Mediterranean foods. As pioneers and leaders of the industry, we have expanded from our beginnings in Jeannette, PA, as a roadside Italian marketplace to multiple locations. Our corporate office and distribution center is in Mount Pleasant, PA, where we lead our national sales teams and operate our fleet to service customers. We operate three olive and antipasto production facilities in Mount Pleasant, Penn, PA, and Oroville, CA. In addition, we own and operate our very own olive orchard in Oroville, CA, as well as an industrial bakery in Bridgeville, PA.
The tenured team at DeLallo is enthusiastic about the continued growth and innovation of our company. Because our owners participate in day-to-day operations, dedicated team members who exhibit a strong work ethic, teamwork and professionalism are recognized and can more rapidly further their careers. As our company continues to grow, so does our need to build a solid team who offers experience, education and specialization to key fields of operation and who can continue to drive innovation. DeLallo provides quality products and programs to create partnerships with customers, to build brand loyalty with consumers and to give employees a sense of pride in the products that they bring to the market—to delight their neighbors with innovative, authentic and wholesome foods.
Employment Type : Full Time
Bonus / Commission : No
