What are the responsibilities and job description for the Boston Public Market - Cafe Manager position at George Howell Coffee Company?
Café Manager - Boston Public Market - George Howell Coffee
Boston MA
George Howell Coffee is an artisanal coffee roaster with a flagship cafe at The Godfrey Hotel in Boston and three smaller cafés in Boston Public Market, Lovestruck Book Store in Cambridge and Newtonville. As a company, we are passionate about our guests and want them to take part in the adventure as we explore the rainbow of coffee flavors. With deep roots in excellence, we strive to deliver, all the translucent layers of flavor inherent to great coffees. George Howell is committed to our employees, paying above-average wages, promoting education about coffee, and offering career advancement through its mentoring program.
We are seeking an experienced café manager for our Boston Public Market location where you will be the center of the guest’s hospitality experience and our team’s performance. Our managers create a warm, welcoming environment for the guests and staff.
Our Boston Public Market café manager is responsible for overseeing an extensive coffee program, often serving up to 10 different coffees and espressos daily, retail bag and equipment sales, daily customer coffee education program, controlling financial costs and working with the team to deliver on expectations set by leadership. We are looking for a candidate that will take ownership over the daily operations of the café ensuring every aspect is executed with excellence in mind.
Authority, Duties And Responsibilities
Work with senior management to identify, develop and evaluate innovative offerings in the restaurant/café including coffee flight program, artisanal food, beer & wine, beverage and coffee products
Oversee all operations for your store, ensuring top guest experiences and the highest team performance in a best-in-class work environment
Coach, direct, support, and recognize Team Members through performance feedback, including disciplinary action when necessary
Assist in achieving sales and profitability goals while leading the team in providing an experience that is grounded in hospitality
Control operating expenses through the timely maintenance of the café and equipment
We occasionally have events in the early evening and your will be responsible for managing and attending these events.
You will be supported by Senior Baristas’ who will run the café on your days off and support the operation seven days a week.
Oversee and mentor a staff of 10 team members
Assist with launching a specialty coffee drink, beer & wine and dessert program.
Create merchandising program to sell bags of coffee, ensure displays are visually appealing and staff is knowledgeable in our products.
Ensure consistent achievement of speed and steps of service at all business levels
Teach our company’s quality standards to Team Members and ensure we maintain those standards.
Participate in ongoing personal training to advance your food and beverage knowledge and share this knowledge to the guests and staff
Ensure guests and staff are warmly received and welcomed at every opportunity and engage with our guests to deliver a personalized experience
Perform all roles and duties of a Team Member as needed
Constantly develop, propose, and implement improvements to service and operations—thinking outside the box to make our café stand alone as an industry innovator and leader
Ensure all areas of guest experience meet or exceed all established benchmarks for quality and consistency
Anticipate guest and store needs by constantly evaluating operations, forecasts and trends including keeping well stocked and adjusting pars as needed given sales volume
Enforce sanitary practices for food handling, exceptional cleanliness, and maintenance of kitchen, dining and storage areas.
Perform basic banking and accounting, with support of the leadership team
We Are Looking For People Who
Put people first
Demonstrate a passion for our quality artisanal products
Display contagious energy
Emphasize teamwork
Is committed to delivering top performance and exceeding standards
Is process driven
Have excellent communication and customer service skills
Have a high school diploma, GED, or similar credential - exceptions made for the right candidates
Maintain punctual and consistent attendance
Driven to constantly improve and grow
Bachelor's degree, or equivalent, preferred in café and restaurant management or related field. A combination of practical experience and education will be considered as an alternative.
Minimum of two years of directly related café or casual dining restaurant management experience which includes personnel management and operational experience.
Minimum of 2 years in similar coffee cafe manager level role
Can fluently read and speak English. Bilingual candidates are encouraged to apply.
Familiarity with POS operations and competency in MS Office applications. Hands on experience with Toast, Square or similar tools. Experience building schedules using programs such as, for example, Teamwork, Kronos, When-I-Work, or Hot Schedules.
Physical Requirements
Ability to maintain stationary (e.g. standing) for extended periods of time frequently and be on your feet for up to 8 hours per shift
Ability to move around the restaurant/café throughout the day assisting staff and guests as well as performing shift responsibilities constantly
Ability to move and lift supplies, equipment, boxes and other items up to 50 pounds from floor to shelves, under counter and up a set of stairs frequently
Ability to reach items under counter and overhead on shelves frequently
Ability to tolerate exposure to cleaning solutions frequently
Highly competitive salary based on qualifications and bonus based on meeting and exceeding key performance metrics.
We are an equal opportunity employer. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or another protected category.
www.georgehowellcoffee.com
Boston MA
George Howell Coffee is an artisanal coffee roaster with a flagship cafe at The Godfrey Hotel in Boston and three smaller cafés in Boston Public Market, Lovestruck Book Store in Cambridge and Newtonville. As a company, we are passionate about our guests and want them to take part in the adventure as we explore the rainbow of coffee flavors. With deep roots in excellence, we strive to deliver, all the translucent layers of flavor inherent to great coffees. George Howell is committed to our employees, paying above-average wages, promoting education about coffee, and offering career advancement through its mentoring program.
We are seeking an experienced café manager for our Boston Public Market location where you will be the center of the guest’s hospitality experience and our team’s performance. Our managers create a warm, welcoming environment for the guests and staff.
Our Boston Public Market café manager is responsible for overseeing an extensive coffee program, often serving up to 10 different coffees and espressos daily, retail bag and equipment sales, daily customer coffee education program, controlling financial costs and working with the team to deliver on expectations set by leadership. We are looking for a candidate that will take ownership over the daily operations of the café ensuring every aspect is executed with excellence in mind.
Authority, Duties And Responsibilities
Work with senior management to identify, develop and evaluate innovative offerings in the restaurant/café including coffee flight program, artisanal food, beer & wine, beverage and coffee products
Oversee all operations for your store, ensuring top guest experiences and the highest team performance in a best-in-class work environment
Coach, direct, support, and recognize Team Members through performance feedback, including disciplinary action when necessary
Assist in achieving sales and profitability goals while leading the team in providing an experience that is grounded in hospitality
Control operating expenses through the timely maintenance of the café and equipment
We occasionally have events in the early evening and your will be responsible for managing and attending these events.
You will be supported by Senior Baristas’ who will run the café on your days off and support the operation seven days a week.
Oversee and mentor a staff of 10 team members
Assist with launching a specialty coffee drink, beer & wine and dessert program.
Create merchandising program to sell bags of coffee, ensure displays are visually appealing and staff is knowledgeable in our products.
Ensure consistent achievement of speed and steps of service at all business levels
Teach our company’s quality standards to Team Members and ensure we maintain those standards.
Participate in ongoing personal training to advance your food and beverage knowledge and share this knowledge to the guests and staff
Ensure guests and staff are warmly received and welcomed at every opportunity and engage with our guests to deliver a personalized experience
Perform all roles and duties of a Team Member as needed
Constantly develop, propose, and implement improvements to service and operations—thinking outside the box to make our café stand alone as an industry innovator and leader
Ensure all areas of guest experience meet or exceed all established benchmarks for quality and consistency
Anticipate guest and store needs by constantly evaluating operations, forecasts and trends including keeping well stocked and adjusting pars as needed given sales volume
Enforce sanitary practices for food handling, exceptional cleanliness, and maintenance of kitchen, dining and storage areas.
Perform basic banking and accounting, with support of the leadership team
We Are Looking For People Who
Put people first
Demonstrate a passion for our quality artisanal products
Display contagious energy
Emphasize teamwork
Is committed to delivering top performance and exceeding standards
Is process driven
Have excellent communication and customer service skills
Have a high school diploma, GED, or similar credential - exceptions made for the right candidates
Maintain punctual and consistent attendance
Driven to constantly improve and grow
Bachelor's degree, or equivalent, preferred in café and restaurant management or related field. A combination of practical experience and education will be considered as an alternative.
Minimum of two years of directly related café or casual dining restaurant management experience which includes personnel management and operational experience.
Minimum of 2 years in similar coffee cafe manager level role
Can fluently read and speak English. Bilingual candidates are encouraged to apply.
Familiarity with POS operations and competency in MS Office applications. Hands on experience with Toast, Square or similar tools. Experience building schedules using programs such as, for example, Teamwork, Kronos, When-I-Work, or Hot Schedules.
Physical Requirements
Ability to maintain stationary (e.g. standing) for extended periods of time frequently and be on your feet for up to 8 hours per shift
Ability to move around the restaurant/café throughout the day assisting staff and guests as well as performing shift responsibilities constantly
Ability to move and lift supplies, equipment, boxes and other items up to 50 pounds from floor to shelves, under counter and up a set of stairs frequently
Ability to reach items under counter and overhead on shelves frequently
Ability to tolerate exposure to cleaning solutions frequently
Highly competitive salary based on qualifications and bonus based on meeting and exceeding key performance metrics.
We are an equal opportunity employer. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or another protected category.
www.georgehowellcoffee.com