What are the responsibilities and job description for the Account Operations Coordinator position at George P Johnson Experience Marketing?
Our Opportunity
GPJ is looking for an Account Operations Coordinator that will support the account team to deliver project level support.
This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Austin,TX or Nashville,TN.
Your Role
You play an active part in driving various client program deliverables, such as managing financial documents and compiling data for analysis. You collaborate with the finance department as needed to ensure smooth program execution.
Additionally, you work closely with account teams to maintain and reconcile budgets, aligning account margins, client satisfaction, and account growth with company standards. You assist in generating progress reports, comparing actual versus estimated results, and help manage resource scheduling and rate checking to ensure programs run efficiently.
In addition to managing risks by communicating potential issues to relevant stakeholders, you support early identification and resolution of any challenges. You also contribute to ensuring that operations comply with both GPJ and client contractual requirements, maintaining high standards of service quality and promoting adherence to governance policies.
Your Skills
In your role, you will have influence and responsibility over:
Gather project/program budgets in collaboration with account teams:
GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerfully, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly owned agencies.
You read that "employee-owned" part, right? You heard us correctly. You work hard, she works hard, we all work hard… we all succeed and reap the rewards. We have an Employee Stock Ownership Plan (ESOP) – providing our employees with an ownership interest. We thought you would want to know that. In fact, there is a lot more you would want to know about us, like our FTO policy (no more "accruing" time off), our employer matching 401(k) plan (no vesting period), our "no employee contribution" healthcare option. But we are getting ahead of ourselves here, let's talk about this exciting opportunity first and we can fill you in on our perks & benefits later.
GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.
GPJ is looking for an Account Operations Coordinator that will support the account team to deliver project level support.
This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Austin,TX or Nashville,TN.
Your Role
You play an active part in driving various client program deliverables, such as managing financial documents and compiling data for analysis. You collaborate with the finance department as needed to ensure smooth program execution.
Additionally, you work closely with account teams to maintain and reconcile budgets, aligning account margins, client satisfaction, and account growth with company standards. You assist in generating progress reports, comparing actual versus estimated results, and help manage resource scheduling and rate checking to ensure programs run efficiently.
In addition to managing risks by communicating potential issues to relevant stakeholders, you support early identification and resolution of any challenges. You also contribute to ensuring that operations comply with both GPJ and client contractual requirements, maintaining high standards of service quality and promoting adherence to governance policies.
Your Skills
- Math Skills. Has accounting or finance background
- Computer savvy. G Suite and previous experience with JDE or Deltek or similar tools preferred
- Organized: You can be working on 30 shows at one time. Tasks can be estimating the show, issuing POs, paying invoices or reconciling it. This is not a 1 project at a time position
- High functioning. At your best when working under time restrictions and with numerous personality types. You communicate well with personnel at all levels within the organization.
- Team Player. This position will have contact with numerous vendors. Must understand their role and understand how to service the client.
- Flexible. Able to shift work and priorities as needed. You are free to travel and will work irregular hours for your clients as required.
- You should have 1-2 years of industry related experience.
- Ability to understand on-site methodology and practices, as well as show and venue rules and regulations.
- Travel estimated about 5%
- Ability to work irregular hours as needed for our programs
In your role, you will have influence and responsibility over:
Gather project/program budgets in collaboration with account teams:
- Budgets
- Scope Documents
- Proposals
- As Sold Documents
- Work Orders
- Sub-Budget Categories: i.e. Service / Fabrication Specific
- Change Orders
- Monitor actual v. estimate performance on a regular cadence
- Helps conduct root cause analysis for variances and educates/adjust process accordingly
- Ensure Change Orders are presented & approved when scope changes
- Ensure Job Cost transfers are approved and processed
- Ensure projects set-up with accurate rate card
- Ensure correct Job Type/Step set-up for assigned resources
GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerfully, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly owned agencies.
You read that "employee-owned" part, right? You heard us correctly. You work hard, she works hard, we all work hard… we all succeed and reap the rewards. We have an Employee Stock Ownership Plan (ESOP) – providing our employees with an ownership interest. We thought you would want to know that. In fact, there is a lot more you would want to know about us, like our FTO policy (no more "accruing" time off), our employer matching 401(k) plan (no vesting period), our "no employee contribution" healthcare option. But we are getting ahead of ourselves here, let's talk about this exciting opportunity first and we can fill you in on our perks & benefits later.
GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.
