Teleradiology Interface Supervisor

Position Summary

To assist the Practice Manager, Executive Director, and Chairman of Radiology with the coordination of teleradiology for the Department of Radiology, this position also oversees teleradiology operations at Cedar Hill Hospital, ensuring seamless integration between systems, third-party providers, and internal teams. Additionally, the role involves data analysis, workflow optimization, and technical support to enhance efficiency and quality within the department.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Serve as the primary point of contact for Teleradiology at Cedar Hill Hospital, ensuring seamless communication between the MFA, UHS, and the third-party teleradiology provider.

• Coordinate schedules for teleradiologists and on-site radiologists to ensure adequate coverage for Cedar Hill Hospital.

• Assist in the integration of Electronic Health Records (EHRs) and PACS, collaborating with IT and PACS teams to optimize workflows and troubleshoot reporting process gaps.

• Provide guidance on new PACS features introduced by UHS and support training efforts as needed.

• Utilize data analytics tools, including Excel, PACS, Cerner, and teleradiology software, to generate reports on case volume, turnaround times, and performance metrics.

• Develop regular reports on teleradiology operations, assisting with data analysis and reporting for the Department of Radiology.

• Support teleradiology software maintenance activities and coordinate with IT for troubleshooting as assigned.

• Provide data entry, analysis, and insights using Excel or other database software, processing weekly reports for department leadership.

• Work closely with the Practice Manager, Director, and Chairman, demonstrating strong problem-solving skills.

• Interact daily with the manager to assist in coordinating all teleradiology operations assignments.

• Represent The George Washington University (GWU) Medical Faculty Associates (MFA) to clients, ensuring prompt, courteous, and efficient service.

• Other duties as assigned.

Supervision Received: Supervision is received daily from Faculty Practice Plan Manager II of Radiology

Supervision Exercised: Teleradiology for Cedar Hill Hospital

Minimum Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Masters preferred, Bachelors Required

Experience: A minimum of 5 years experience in a hospital based setting and customer service related positions. Must have an understanding of medical terminology. Requires specialized and/or advanced clerical, technical, data analytics, and project management experience. Hospital based experience would enhance application status. Experience supervising a team is necessary.

Competencies: Must have excellent verbal and written communication skills. Must be able to communicate providing verbal feedback in a professional manner. Must be able to follow and understand instructions, and react favorably in all work situations. Must have strong interpersonal skills and be mentally adaptable and flexible in dealing with a variety of people at various levels within and outside the Medical Faculty Associates (MFA). Must be able to do math calculations and input data into the computer.

Physical Requirements

• Sit or stand for extended periods of time in office and field settings.
• Bend, stoop, crawl, and walk on uneven surfaces.
• Must be able to move 100 pounds to a height of 4 feet and carry 100 pounds a minimum of 6 feet.
• Regularly exposed to healthcare settings that may require personal protective equipment.

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)