What are the responsibilities and job description for the Front Desk Representative position at Georgetown Community Hospital?
Bluegrass Community Hospital
Front Desk Representative
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Bluegrass Community Hospital prides itself in the relationships we build with our patients and developing an environment committed to quality ensuring the health and safety of our employees. Licensed as a critical access hospital, we offer a broad range of inpatient, surgical, emergency and diagnostic services.
Where We Are:
Known for our picturesque countryside, rock lined fences and world class bike trails, zip line, horse & hiking trails, Versailles provides an unforgettable experience of life in the Bluegrass. Here you will find eclectic shops and antiques, delicious restaurants, regionally acclaimed community theater and many seasonal festivals giving Versailles the small town feel you want with the urban access you need.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Professional development opportunities
- And much more…
Position Summary:
The goal of this team member is to provide superior customer service to both patients and other staff members.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. Greet patients and handle check-in/check-out process, including use of Clockwise system Enter demographics and scan patient information into EMR and properly log patient into system Verify patient demographic and insurance information, updating as needed. Collect patient payments, answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol Maintain accurate accounting of cash drawer during shift Call patients to follow up on their visit to MAUC, as needed Maintain cleanliness and functionality of office, particularly lobby and registration area.
Minimum Qualifications:
Education High school diploma or equivalent is required
EEOC Statement:
Bluegrass Community Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
