What are the responsibilities and job description for the Front Desk Representative position at Georgetown Community Hospital?
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Georgetown Community Hospital is an acute care hospital with 75-beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency and diagnostic services. From our bariatrics to women’s services to radiology, we have a wide range of services serve our community.
Where We Are:
Georgetown is a small town bursting with charm in the midst of Kentucky Horse Country and is the true birthplace of bourbon. We are proud to be Kentucky’s fastest growing city and home to a diverse list of adventures for all including petting a thoroughbred champion, feeling the thunder of a new engine roar to life, and strolling along a bustling Victorian-era downtown with architectural charm and locally-owned shops, restaurants, craft breweries and a bourbon distillery.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
- Professional development opportunities
- Free Parking
- And much more…
Position Summary:
- The goal of this team member is to provide superior customer service to both patients and other staff members
Minimum Education:
- High School Diploma or GED, Preferred
- Associate’s degree, Preferred
Required Skills / Essential Job Functions:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Handle with Care to be received within 30 days of orientation and kept annually.
- Ability to read, write, and perform basic mathematical functions.
- Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
- Organized, detail-oriented, and able to work well under pressure
- Efficient and accurate completion of daily tasks and data entry. –
- Professional appearance and manner. –
- Knowledge of insurance/medical terms and policies preferred but not required.
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. –
- Greet patients and handle check-in/check-out process, including use of Clockwise system Enter demographics and scan patient information into EMR and properly log patient into system –
- Verify patient demographic and insurance information, updating as needed Collect patient payments –
- Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol –
- Maintain accurate accounting of cash drawer during shift –
- Call patients to follow up on their visit to MAUC, as needed –
- Maintain cleanliness and functionality of office, particularly lobby and registration area
Technology Proficiency:
- Familiarity with the use of Microsoft Office Suite;
- Ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.-
EEOC Statement:
Georgetown Community Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
