What are the responsibilities and job description for the Universal Banker position at Georgia Banking Company?
Universal Banker
Alpharetta, GA
Description
Summary :
Provide a proactive, consultative approach to banking that will build customer relationships based on trust and the ability to identify financial needs and recommend solutions. This position will perform teller duties by accurately processing transactions and providing prompt, efficient customer service and act as a consultant to customers by educating on products. The position is relied upon to facilitate referrals to other departments and contributes to the financial growth of the banking center. This position will perform a broad range of banking center operations activities providing services to customers while demonstrating the GBC Vision, Telling the GBC Story and following the GBC Employee Service Standards.
Service Area Responsibilities :
Proactively greet customers by performing lobby management activities to connect with customers and assess reason for visiting the branch.
Adhere to the GBC Employee Service Standards and provide service excellence by going beyond the customer's expectations both internally and externally.
Process deposits, wires, and various loan payments. Adhere to check cashing guidelines, record information in the system database, and issue a receipt confirming the transactions.
Operates the teller drawer, performs accurate transactions, balancing each day and verifying cash totals.
Additional duties may be assigned.
Sales Responsibilities :
Highly motivated team-player who is accountable for achievement of defined service and sales goals.
Open accounts for new customers and maintenance accounts for existing customers.
Be responsible and accountable for keeping current on all changes and being knowledgeable of all Bank products, services, and promotions to communicate clearly and accurately to our customers and other personnel.
Assist in community awareness events to increase bank outreach and foster new business opportunities.
Educate customers on options for managing financial transactions by leveraging technology tools and resources.
Identify and refer when appropriate to another Bank associate / department to discuss certain financial products / services.
Proactively contacts customers to present financial products / services or to offer a general financial overview.
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