What are the responsibilities and job description for the Recovery Agent position at Georgia Carolina Recovery Services?
Job Summary
The Recovery Agent plays a crucial role in managing client accounts and ensuring the successful recovery of outstanding debts. This position requires strong communication skills, a customer-oriented mindset, and the ability to analyze situations effectively. The Recovery Agent will engage with clients through various channels, providing exceptional service while adhering to company policies and legal guidelines.
Duties
- Analyze client accounts to determine the best approach for debt recovery.
- Maintain accurate records of all interactions and transactions related to client accounts.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborate with team members to develop strategies for improving recovery rates.
- Stay informed about industry regulations and best practices related to debt recovery.
Skills
- Strong analytical skills to assess client situations and determine appropriate actions.
- Excellent client services skills, ensuring a positive experience for all customers.
- Proven customer service experience, with a focus on resolving issues effectively.
- Ability to communicate clearly and persuasively, both verbally and in writing.
This role is ideal for individuals who are motivated by challenges and possess a strong desire to help clients navigate their financial obligations while maintaining high standards of service excellence.
Job Type: Full-time
Pay: $63,247.00 - $68,615.00 per year
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $63,247 - $68,615
