Head Teller

Lead and supervise a team of tellers. Ensure that the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Process and record routine transactions, handle complex or unusual customer transactions, and answer more complex customer inquiries. Ensure that tellers are complying with all operating, regulatory, and security policies and procedures. Primary resource for teller onboarding, training, and guidance. Responsible for the performance of, but not limited to, the below listed duties:

Main Duties and Responsibilities

• Evaluate checks and verify dates, signatures, identification and overall legality of the documents
• Accept deposits, loan payments, night deposits, and mail
• Cash checks after verifying sufficiency of funds to support withdrawals
• Process change orders for customers
• Prepare and issue official checks, money orders and cash advances
• Balance and buy/sell from the vault
• Balance cash drawer at the end of the shift
• Typically responsible for vault oversight and the daily auditing, reporting, and balancing processes
• Oversee tellers’ daily reconciliation and assist if needed
• Prepare monies for shipment to Federal Reserve Bank
• Order cash supply to meet daily needs
• Responsible for ATM/ITM reconciliation and cash management
• Maintain a work area to ensure the safety of negotiables and confidential records
• Promote and maintain good public relations with customers
• Perform other duties as assigned

Required Qualifications and Behaviors

Skills

Advanced Interpersonal, Verbal, and Written Communication

Intermediate Conflict Resolution

Intermediate Computer and Typing

Behaviors

Detail Oriented: Thorough, observant, and accurate

Active Listener: Listen to understand, focus, and respond thoughtfully

Trustworthiness: Honest, ethical, and transparent

Accountability: Responsive, self-aware, and willing to take responsibility

Professionalism: Present oneself and communicate competently and respectfully

Stress Tolerant: Ability to manage stress and reactions

Organization: Time management and prioritization

Team Management: Effective delegation and task coordination

Handling Conflict: Recognition of issues and emotions and navigating towards a resolution

Mentorship and Development: Coaching team members and leading by example

Education and Experience

High School diploma or equivalent (required)

6 months cash handling experience (required)

6 months customer service experience and/or sales experience (required)

Supervisory experience (preferred)

Physical Requirements

Must be able to lift up to 15 pounds at times