Background Investigations Unit Manager 00056482

Pay Grade M

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state.

DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.

The Office of Inspector General is seeking a Background Investigations Unit Manager.

Job Responsibilities

This position is responsible for the management of the Background Investigations Unit which processes criminal history information related to DCH employees, HFRD providers and Medicaid High Risk Providers. This position will manager a diverse range of support, operational and programmatic activities for the unit and will recommend and implement policies and procedures. Other tasks and required skills include:

• Ability to develop, monitor, and enforce standard policies and procedures, job aids, and process workflows.
• Strong experience serving as a business owner of contracts with third-party vendors or partner agencies to include compliance and performance measures.
• Excellent working knowledge using GCHEXS, Concur, NeoGov, TeamsWorks, Gemalto GAPS, Portal XL, and Microsoft Office Applications.
• Analyzes operating procedures, data, and other information as a method to drive efficient operations of the business process.
• Serve as the primary liaison with the Georgia Bureau of Investigation and the Federal Bureau of Investigation pertaining to criminal history record information.
• Serve as the final authorization/approver for all case reviews with ineligible status determination.
• Maintain current knowledge of and coordinate compliance with criminal record information, rules and regulations.
• Maintain the security, protection, and integrity of internal records at all times.
• Interview, hire, direct, train, evaluate and manage the performance of the Background Investigation Unit Criminal History Specialists.
• Coordinate interaction between department, agency, facility operating units, other programs, and external customers as appropriate.
• Ensure efficiency, effectiveness, and accuracy of all functions using computers systems, management controls, and sound organizational structure.
• Oversee the development and ongoing management of one or more programs or projects consistent with agency goals and objectives.
• Participate in planning, developing, and implementing long-range goals and objectives.
• Under limited supervision, manage projects through the entire life cycle from project definition and approval through implementation and evaluation of all project deliverables.
• Strong management and interpersonal skills and a commitment to fostering a team environment.
• Ability to manage and work within a fast-paced, quickly evolving organization and to steer and track multiple, complex priorities.
• Excellent analytical and organizational skills.
• Consulting skills and the proven ability to counsel senior leaders and build relationships throughout the organization.
• Knowledge and understanding of current trends in background investigations.
• Self-directed with high energy and a positive approach to management.
• Demonstrated writing, editing, and storytelling skills, with the ability to communicate effectively to diverse audiences.
• Experience in compliance, Georgia Crime Information Center (GCIC), and Federal Bureau of Investigation compliance audits.
• Ability to work with highly confidential and sensitive information.
• Experience using performance metrics and data to identify improvement opportunities and achieve better outcomes.
• Expertise in reading, understanding, and explaining the legislation and governmental regulations and compiling reports, business correspondence, policies, and procedure manuals.
• GCIC Terminal Operator with Criminal Justice Information System (CJIS) Certification.
• Experience in TGM/PeopleSoft.

Minimum Qualifications

Bachelor's degree in a related field from an accredited college or university AND Three years of experience managing professional level staff OR Seven years of related professional experience AND Three years managing at the level equivalent to area of assignment OR Three years of experience required at the lower level Mgr, Business Ops (GSM010) or position equivalent. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the qualifications listed above, demonstrate some or all of the following skills/experience:

• Experience in State of Georgia government.
• Working knowledge of CFR Title 28 and O.C.G.A 49-2-14 that govern background processing for employment and licensing purposes.
• Excellent oral and written communication skills.
• Extremely well organized and detail oriented.
• Ability to work effectively with management, staff, other department personnel, and external organizations in a cooperative and professional manner.
• Displays a high level of initiative, effort and commitment in completing assignments timely and accurately.

Position may be filled at lower level, depending on experience and qualifications.

Current Georgia state government employees will be subject to SPB rule provisions.

Additional Information

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

This position is unclassified and employment is at-will. Candidates for this position are subject to

a background history, reference check, and credit check. For more information about this job

contact: http://dch.ga.gov

Job Type: Full-time

Pay: $46,310.72 - $71,158.17 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Wear masks, sanitize stations available, social distancing practiced.

Ability to commute/relocate:

• Atlanta, GA 30303: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location