Communications Specialist 2 - 00151433

Pay Grade: I

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

 

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state. 

 

DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.  

 The Department of Community Health is seeking qualified candidates for a Communications Specialist 2 position with the State Health Benefit Plan.   Communications Specialist 2 plays a critical role in managing, innovating, and enhancing the State Health Benefit Plan (SHBP)'s web presence and information output.  This is a hybrid position that requires in-office and remote work with the approval of the supervisor.  The days and frequency in the office can change at any time during employment based on the business needs of the organization. Under general supervision, plans, develops and implements a communications or outreach program, and/or public relations plan for an assigned agency, department, facility or function. Develops informational publications and presentations, and plans conferences and seminars for social or community outreach.  Responsible for various communication and website-related tasks to ensure the SHBP outreach goals are met. These tasks include front-end site and content development, overall site management and system updates, trouble shooting, forms development, analytics, and site tracking to provide insight into user behavior and site improvements.

Responsibilities:

• Serves as the SHBP Website Administrator to ensure an effective online presence.
• Regularly updates and maintains the website to ensure content quality, accuracy, and functionality.
• Engages in front-end development to improve the user experience, accessibility, and interface of the website.
• Update website content, ensuring that information remains accurate and informative.
• Develops informational and promotional content, publications, presentations, and e-mails that align communication and outreach strategies
• Manages the Decision Guide development process.
• Identifies and resolves website issues promptly to maintain optimal site performance.
• ­Collaborates with the DCH Communications Team to ensure that information posted on the website is consistent with broader communication initiatives and aligns with DCH social media activities.
• Creates, maintains, and develops a content calendar/schedule for the website to ensure regular updates and alignment with communication strategies.
• Analyzes website traffic and suggestions to provide insights into user behavior and preferences.
• Develops analytics reporting, using this information to provide recommendations and improve the website's performance and content effectiveness.
• Engage in conference and seminars development for social or community outreach.
• Participate in ongoing training to provide continuing education in SHBP services, website administration and communication.
• Other duties as assigned.

Bachelor's degree in communications or a related field from an accredited college or university AND One year of communications or related experience OR Four years of communications or related experience OR One year of experience required at the lower level Communications Spec 1 (GSP040) or position equivalent.

Preferred Qualifications:

1. Exceptional professional verbal communication and writing skills.
2. Ability to communicate effectively with constituents and internal and external executive level professionals. 
3. Ability to successfully perform web master duties including site administration, content updates, form building and troubleshooting.
4. Ability to work outside of normal business hours to assist with escalated issues and to successfully execute job responsibilities.

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

 

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. 

 

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

 

This position is unclassified and employment is at-will. Candidates for this position are subject to a background history and reference check. For more information about this job

contact: : http://dch.ga.gov

Salary : $36,974 - $46,214