What are the responsibilities and job description for the Compliance Investigator position at Georgia Department of Community Health?
The Board of Dentistry is seeking qualified candidates for the Compliance Investigator 2. Under general supervision, the Compliance Investigator 2 will perform administrative duties related to proper processing of complaints filed with the Georgia Board of Dentistry. The Compliance Investigator 2 will maintain an investigative case load requiring issuance of legal process to obtain necessary records/documents needed for case review. The Compliance Investigator will also monitor licensees to ensure compliance with terms of licensure and sanctions.
Duties & Responsibilities:
- Conduct investigations related to complaints filed with the Georgia Board of Dentistry regarding, violations of the Georgia Dental Practice Act and Board rules.
- Communicate with licensees, complainants, peer reviewers.
- Acknowledge complaints and respond to status inquiries.
- Assign patient and peer review cases to appropriate consultants.
- Maintain investigative files according to retention period
- Subpoena treatment records, medical records, and other necessary documentation identified during the investigation
- Facilitate review of treatment records by cognizant members
- Utilize software database to create case numbers and track case activities.
- Prepare and submit a monthly status report regarding investigative cases.
- Ensures the confidentiality of information pertaining to complaints and all investigative matters.
- Monitors licensee’s compliance with terms of sanctions imposed by the board
Required Knowledge, Skills, and Abilities: Teamwork and Cooperation:
- Demonstrated ability to promote and work in a team atmosphere, be inclusive of all team members, and work well with co-workers & leadership.
- Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties.
- Accountability: Demonstrated ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success
- Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs good verbal and written communication skills.
- Results Orientation: Demonstrated ability to meet deadlines to achieve performance goals, while focused on efficient & effective problem resolution
Minimum Qualifications
Bachelor's degree in a related field from an accredited college or university OR completion of two years of coursework (90 quarter hrs. or 60 semester hours) at an accredited college or university AND Two years of directly related experience OR One year of experience required at the lower-level Compliance Investigator 1 (PSP080) or position equivalent OR any equivalent combination of education and/or experience. Note: Some positions may require incumbent to have a valid Class C driver's license.
PREFERRED QUALIFICATIONS:
- 3-5 years of investigative experience
- 1 year of regulatory compliance experience
- Experience handling multiple simultaneous competing tasks
- Experience managing multiple differing deadlines
- Knowledge of dental industry
Additional Information
EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.
This position is unclassified and employment is at-will. Candidates for this position are subject to a background history, reference check, and credit check. For more information about this job
contact: : http://dch.ga.gov
