Help Desk Support Spec 1

State of Georgia Job Description

Job Family: Information Technology
Job Code: ITT010
Job Title: Help Desk Support Spec 1
Functional Level: Technician - Uncertified (TUC)
Pay Plan: Statewide Salary Plan (SWD)
Grade: F
Salary Range: $27,519.63 - $35,401.50 - $43,283.37

Job Summary:
Under direct supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email or from remote locations.

Primary Duties & Responsibilities:

• Answers users' inquiries regarding computer software and hardware operation to resolve problems
• Conducts training programs for software/hardware users
• Develops lesson plans and reviews instructional materials for established courses Uses technical writing in developing course materials and instructional sheets
• Enters commands and observes system functioning to verify correct operations and detect errors
• Installs or performs minor repairs to hardware, software, and peripheral equipment following design or installation specifications
• Maintains records of daily data communication transactions, problems and remedial action taken and installation activities
• Provides on-call support and advising customers of impact of system changes
• Provides ongoing operational and customer assistance including addressing and resolving daily support problems
• Refers major hardware or software problems or defective products to vendors or technicians for service
• Refines the process for communication of reported problems
• Receives additional training, as required, to gain full proficiency and experience in all areas

Entry Qualifications:
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college OR High school diploma or GED AND One year of experience providing software or hardware customer support of technical assistance to computer users.

Preferred Qualifications:
In addition to Entry Qualifications, Preferred Qualifications may be added by the agency.

NOTE:
The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.

Page 1 of 1

Job Type: Full-time

Pay: $27,519.63 - $27,520.63 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Buford, GA 30519: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Salary : $27,520 - $27,521