Child Support Services Agent 3 - 00152054

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.  

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan, and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.  

Start your career in public service. The Georgia Department of Human Services (DHS), The Division of Child Support Services (DCSS)is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs, including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. These outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

DCSS is seeking candidates for the position of Child Support Services Agent 3. This position is at the DCSS office in Griffin, Spalding County, GA.

JOIN OUR TEAM!!!

Pay Grade: G

Under broad supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Conducts administrative hearings. May serve as lead worker. 

Role and Responsibilities:

• Establishes child support obligations and ensures that such obligations are met. 
• Coordinates child support activities with legal, judicial, and public organizations and conducts administrative hearings. 
• Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met. 
• Manages a caseload to ensure that child support obligations are met. 
• Supervises other case managers or serves as a team leader, as required. 
• Performs other professional responsibilities as assigned by the  supervisor 

Core Competencies

• Exceptional critical thinking skills, good judgment, and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met
• Ability to use customer service skills including active listening and negotiation ability
• Excellent oral, written, presentation, and interpersonal skills
• Strong proficiency in the use of Microsoft Office Suite and/or standard 

• High school diploma/GED AND three (3) years of direct job-related experience (such as human services or legal services case management); 

• Two (2) years of experience at the lower level Child Support Svcs Agent 2 (SST061) or position equivalent.

For more detailed information about the Georgia Department Human Services

                   https://dhs.georgia.gov/  

 Employment Information
  
 Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
 
 DHS is an Equal Opportunity Employer
  
 If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to:  @HRHelpline
 
 The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
  
 DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
  
 As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
  
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.  Only applicants who are selected and interviewed will receive notification.

 
 This position is subject to close at any time once a satisfactory applicant pool has been identified.

Salary : $44,532