What are the responsibilities and job description for the Customer Service Associate 2 - Statewide position at Georgia Department of Human Services?
Salary : $28,571.29 - $36,023.23 Annually
Location : Statewide, GA
Job Type : Full Time
Job Number : 2025-72213
Division / Office : DFCS - Division of Family and Child Services
Opening Date : 10 / 24 / 2024
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long / short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service . Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Customer Service Associate 2. This position reports to an Administrative Support Supervisor, or DFCS / OFI supervisor and is located in counties within Georgia.
JOIN OUR TEAM!!!
Job Description
Pay Grade : E
Under general supervision, answers customer problems and inquiry calls. Records problem history information. Performs first level problem determination and resolution. Serves as resource and provides guidance and experience to other staff.
Role and Responsibilities :
- Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
- Provides / coordinates services to clients, families and partners that call or visit the local office.
- Receives and routes telephone communications as required for the county office.
- Provides follow-up and / or customer service to resolve any issues.
- Receives and routes telephone communications as required.
- Screens and registers applications for all OFI Eligibility programs offered as required.
- Routinely uses electronic application, Document Imaging, and eligibility systems.
- Maintains confidential records.
- Uses Microsoft Office Suite and / or standard software applications typically used in a corporate office environment to perform daily work assignments.
- Performs other professional responsibilities as assigned.
This job may be in one of the following DFCS OFI Units :
Core Competencies :
Minimum Qualifications
Preferred Skills / Qualifications : Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education / skills / experience :
Additional Information
For more detailed information about the Georgia Department Human Services
Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to : @HRHelpline
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and / or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits : 1-800-610-1863
Flexible Benefits : 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System : 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves : 1-877-342-7339
Credit Union
Employees are eligible to become members of the and
What is your highest level of education completed?
You may select up to three counties of preference ONLY from the drop down menu. Selecting more than three counties will result in your application not being considered. Review the
How many years of experience do you have providing customer service or technical assistance?
How proficient are you in Microsoft Office Suite (Word, Excel, Outlook, etc)?
Required Question
Salary : $28,571 - $36,023
