What are the responsibilities and job description for the Eligibility Specialist Supervisor - 00017045 position at Georgia Department of Human Services?
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Eligibility Specialist Supervisor in Bulloch County. These position reports to an Eligibility Services Administrator.
Provide direct supervision and plans work of a team/unit of Eligibility Specialists determining program eligibility. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of benefits
- Role and Responsibilities:
Provides direct supervision and support to assigned team/unit of Eligibility Specialists. - Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
- Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
- Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
- Assess assigned staff performance and provide ongoing development and training.
- Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
- Leads and administers a comprehensive system of customer support and public assistance.
- Performs other professional responsibilities as assigned.
- High school diploma/GED AND Four (4) years of job-related customer contact/interaction experience, and One (1) year in a lead worker, team lead, or supervisory role.
- One (1) year of experience at the lower level Eligibility Spec 3 (SST072) or position equivalent.
- Two (2) years of experience as an Eligibility Specialist 2 and/ or 3 with GA DFCS.
- Trained AND worked in two (2) OR three (3) OFI programs.
- Must be Gateway Eligibility System trained.
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DHS-HR@dhs.ga.gov.
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Salary : $54,250
