Manager, Child Support Services - 00000397

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.  

What we offer.  Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.  

Start your career in public service. DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS) is seeking candidates for the position of Manager, Child Support Services. This position is located in East Point, Fulton County, Georgia.

Employees hired in the DCSS East Point Office will be eligible for an additional 10% monthly temporary salary supplement (TSS). The TSS will start on the second pay period. The supplement will continue as long as the employee remains employed at the DCSS East Point office, continues to meet performance and customer service expectations, and the DCSS budget supports the supplement. Employees who transfer to a different office will no longer be eligible for the supplement. 

JOIN OUR TEAM!!!

Pay Grade: K

Manages the development and administration of a child support branch office, including establishing and enforcing support orders, and investigative, compliance, legal, and clerical support activities. Child Support Services Managers have department-wide responsibilities for various child support programs and, as members of the division's management team; help determine the division's overall direction. Directs subordinate supervisors and staff.

Role and Responsibilities:

• Plans, administers, and maintains the operation of child support services programs.   

• Analyzes and assesses the effectiveness of existing programs to ensure the identified outcome measures are achieved.

• Assures agency compliance with policies, appropriate documentation, and reporting requirements.

• Builds and encourages a cooperative team-oriented environment within unit(s) and with other agencies and providers.
• Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees.
• Manages human resources and directs administrative activities.
• Reviews new and current programs to determine their efficiency, effectiveness, and compliance with state, local and federal regulations.

• Bachelor's degree in a related area from an accredited college or university AND Two (2) years of subordinate supervisory experience in a human service delivery program or related program.

• Two (2) years of experience at the lower level Child Support Services Supervisor (SST064) or position equivalent.

• Four (4) years of experience at the lower level Child Support Services Agent 3 (SST062).

• Three (3) years of experience at the lower level Child Support Services Agent 4 (SST063).

For more detailed information about the Georgia Department Human Services

                   https://dhs.georgia.gov/  

Employment Information
  
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
 
DHS is an Equal Opportunity Employer
  
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to:  @HRHelpline
 
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
  
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
  
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
  
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.  Only applicants who are selected and interviewed will receive notification.
  
This position is subject to close at any time once a satisfactory applicant pool has been identified.

Salary : $55,017