Job Title : Customer Service Representative
Location : Richmond Hill, GA
Employment Type : Full-time
Reports To : Patient Accounts Service Manager
Department : Revenue Cycle Management
Job Summary :
The Customer Service Representative (CSR) at Georgia Eye Institute (GEI) plays a key role in providing outstanding service to patients by assisting with billing inquiries, payment processing, and account resolutions. This position requires excellent communication skills, attention to detail, and the ability to handle patient concerns with professionalism and efficiency.
Key Responsibilities :
Patient Account Support :
- Answer incoming patient inquiries regarding billing statements, insurance claims, and payment options.
- Assist patients in understanding their account balances, payment plans, and insurance coverage.
- Process patient payments and post transactions accurately.
- Investigate and resolve account discrepancies in coordination with the Patient Accounts Service Manager.
Customer Service & Communication :
Provide prompt and courteous service to patients via phone, email, and in-person interactions.Address patient concerns professionally and escalate unresolved issues as needed.Educate patients on financial policies, payment plans, and available assistance programs.Maintain detailed records of patient interactions and follow-up actions.Administrative & Billing Support :
Verify patient demographic and insurance information for accuracy.Assist in processing insurance claims and coordinating with payers for claim resolution.Prepare and send billing statements, payment reminders, and collection notices.Maintain confidentiality of patient information in compliance with HIPAA regulations.Team Collaboration :
Work closely with the Patient Accounts Service Manager and billing team to ensure a smooth patient experience.Collaborate with front desk and clinical staff to resolve patient account issues efficiently.Participate in ongoing training and professional development related to customer service and billing procedures.Work Environment :
Office Setting : This position typically works in an office setting with standard hours.Remote Work : We do offer a hybrid schedule if interested.Physical Requirements : Ability to sit for extended periods, use a computer, and perform repetitive tasks.Compensation and Benefits :
Competitive salary based on experience.Comprehensive benefits package, including health and dental insurance.Paid time off (PTO).Opportunities for professional development and advancement.Requirements
Qualifications :
Education : High school diploma or GED required; associate degree in finance, accounting, or healthcare administration preferred.Experience : 1-2 years of experience in medical billing, accounts receivable, or a similar role in a healthcare setting.Technical Skills : Proficiency in practice management software, electronic health records (EHR), and Microsoft Office (Excel, Word, Outlook and Teams).Knowledge : Strong understanding of medical billing processes, insurance guidelines, and refund processing. Knowledge of HIPAA regulations and healthcare compliance.Attention to Detail : Exceptional attention to detail and accuracy in financial analysis and data entry.Organizational Skills : Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.Communication Skills : Excellent verbal and written communication skills, with the ability to communicate clearly with patients, staff, and external parties.Problem-Solving : Strong analytical and problem-solving skills, with the ability to identify and resolve discrepancies in patient accounts.Teamwork : Ability to work collaboratively with other departments and contribute to a positive team environment.
