What are the responsibilities and job description for the Front Office Check-In position at Georgia Hand Shoulder & Elbow P C?
Job Description
Job Description
Description : Job Summary :
The Front Office Check-In Administrative Assistant will facilitate patient care by effectively facilitating patient flow.
Supervisory Responsibilities : N / A
Duties / Responsibilities :
- Greets patients immediately upon arrival, assists with check-in utilizing Epion pad. Obtain and scan identification and insurance cards.
- Review Epion for missing or incorrect information and edit or obtain prior to accepting into Athena.
- Answer and route incoming calls.
- Insurance verification through Availity, obtain referrals for HMO patients keep track of visits, contact insurance company if additional benefits for coverage are requested.
- Work with the billing / insurance department to maintain adherence to policies developed to ensure prompt payment of claims, collection of copays and balances.
- Maintain a high level of knowledge of administrative and billing skills.
- Facilitate appointment scheduling, cancellations and rescheduled appointments in accordance with physician and / or office guidelines.
- Submits necessary information and documentation for insurance authorization and obtains authorizations.
- Advises patients of balances owed to GHSE and collects money.
- Check charts for next day’s schedule to ensure all information is current and correct.
- Print encounter forms and route them to the appropriate party depending on the type of visit.
- Review the next day’s charts for insurance and balances.
- Coordinate with Billing or Self-Pay Patient Accounts Representative for assistance with patient’s questions regarding account balances.
- Maintain Inbox daily for phone messages, referrals and continuity of care documents, to ensure tasks are being completed.
- Participate in weekly huddles with administrative staff.
- Maintains files and records as requested.
- Maintain OSHA compliance in coordination with OSHA Compliance Officer.
- Performs other duties as assigned.
Requirements :
Required Skills / Abilities :
Education and Experience :
Physical Requirements :
