What are the responsibilities and job description for the Specialist - Client Support III position at Georgia Highlands College?
About Us
Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor’s degree options both in the classroom and online.
We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the semifinalists for the 2023 Aspen Prize for Community College Excellence.
Job Summary
This position performs specialized duties in the provision of Client Technology & Media Services operations to students, faculty and staff. This position also serves as a senior technician in providing support and training to lower-tier technicians
This position is on-site at our Cartersville Campus
Responsibilities
- Is responsible to understand, support, and carry out the college¿s mission, vision, and values and comply with mandates and regulations of government and accrediting bodies.
- Assists Director of Client Technology & Media Services and/or ITS Manager in project planning, systems design, and technical implementation
- Provides telephone, email, web and in person client and technical support to faculty, staff and students
- Assists faculty, staff and students with account issues
- Repairs and recovers employee laptops and workstations
- Assists students and employees with the resolution of account issues
- Deploys, maintains and updates workstations
- Installs new software
- Investigates and resolves remote connection issues
- Coordinates with other ITS personnel in order to diagnose and resolve system problems
- Provides classroom audio visual support
- Assists in basic audio visual duties within the Information Technology Services Division
- Researches and tests new hardware and software; makes recommendations for purchase
- May serve as a primary or ancillary systems owner in coordination with Systems/Network Support personnel
- Provides support and training to lower-tier technicians.
- Performs related duties
Required Qualifications
- Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field
- Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for three (3) to five (5) years
- Possession of or ability to readily obtain a valid driver¿s license for the type of vehicle or equipment operated
Proposed Salary
The annual salary is $49,000
This is a full time, fully benefitted position
Required Documents to Attach
Cover Letter
Resume
Transcripts
Knowledge, Skills, & Abilities
- Knowledge of information technology systems and internal controls
- Knowledge of information technology best practices
- Knowledge of computer system design, architecture, and methodologies
- Knowledge of relevant local, state and federal laws
- Skill in the analysis of problems and the development and implementation of solutions
- Skill in the preparation of clear and precise reports
- Skill in oral and written communication
Apply Before Date
Applications are accepted and reviewed as submitted.
The position is open until filled.
Contact Information
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity
Salary : $49,000
