What are the responsibilities and job description for the Applications Support Engineer-Chicago, IL OR Remote position at Georgia IT Inc?
Position : Applications Support Engineer
Location : Chicago, IL
Duration : 12 Months
Rate : DOE
US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.
Here is what we are looking for in an ideal candidate.
Role and Responsibility
- Operational, Integration, Build and Manage Support
- Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
- Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
- Support build, manage, automate and administer applications, tools and services
- Gather and analyze business requirements from stakeholders
- Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
- Monitor project progress and provide regular status updates to stakeholders
- Participate in testing and quality assurance activities to ensure that solutions meet business requirements
- Customer support and ticket tracking / resolution
- Participate customer facing support
- Create, update and complete support tickets and Jira's
Applications supported (23) : 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.
