What are the responsibilities and job description for the Customer Service Representative-Whitehouse Station, NJ position at Georgia IT Inc?
Customer Service Representative
Location : Whitehouse Station, NJ
Duration : 6 months
Job description
Work schedule-Hybrid role for WHS,NJ- In office-Monday Wednesday and Thursday / WFH Tuesday / Friday
Work Hours-likely to be 9- : 5 : 30 or 9 : 30-6 : 00 but will be confirmed at time of offer
Weekend work is an option depending on work load and would be OT
Interview will be on site and they generally only do one
- Description
Hours of operation are Monday-Friday : 8 : 00am-8 : 00pm ET. During the week each shift is an 8-hour shift, there are several scheduled shifts to cover the business hours. The first shift is 7 : 30am-4 : 00pm the final shift is 11 : 30am-8 : 00pm. Our new hires are assigned to the shift which will support their training and is dependent upon the area they are trained on. This allows for the new trainee to strengthen technical skills and demonstrate proficiency. Once proficiency is demonstrated a later shift may be assigned based on business needs. Everyone may have the opportunity to work each shift at some point.
Summary : The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly / yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently. During the scheduling process they provide exemplary customer service.
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