What are the responsibilities and job description for the Customer Service/Data Entry Specialist position at Georgia Southwestern State University?
This position is responsible for providing exceptional customer service to students, parents, and other stakeholders by responding to inquiries in a professional and courteous manner and addressing concerns with accuracy and discretion. Additionally, the role requires precise and efficient data entry and maintenance of student financial records to ensure compliance with policies and procedures, while supporting the overall effectiveness and integrity of the Student Accounts Office.
Responsibilities
Customer Service Duties. (45%)
Offers exceptional customer service to students, parents, faculty, staff, and other stakeholders.
Assists the majority of incoming customer questions via in person and over the phone.
Shares responsibility of answering questions via email.
Provides accurate information or refer the customer to appropriate department.
Adheres to USG and Institutional policies and procedures at all times when assisting customers.
Maintains inventory of office supplies and complete purchase order request when needed.
Data Entry Duties. (40%)
Performs cashiering functions.
Assists with analyzing and reconciling student accounts in Banner system.
Enters miscellaneous funds into Banner system.
Assists in daily Account Receivable deposits.
Assists in processing of student refunds.
ID Card System. (5%)
Assists with the Canes ID card office printing and reprinting of student ID¿s.
Performs a variety of related duties. (10%)
Required Qualifications
Knowledge and level of competency commonly associated with completion of an Associate¿s degree in business administration or related field.
Baccalaureate degree in a course of study related to the occupational field preferred. More than one year of related experience required. Proficient in Microsoft Excel and Word.
Knowledge, Skills, & Abilities
Knowledge of Board of Regents business policies. Knowledge of generally accepted accounting principles (GAAP) and Governmental Accounting Standards Board (GASB) guidelines. Knowledge of university policies and procedures. Knowledge of Banner system management principles. Knowledge of computers and job-related software programs. Skill in the delegation of responsibility and authority. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu .
For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu .
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
Responsibilities
Customer Service Duties. (45%)
Offers exceptional customer service to students, parents, faculty, staff, and other stakeholders.
Assists the majority of incoming customer questions via in person and over the phone.
Shares responsibility of answering questions via email.
Provides accurate information or refer the customer to appropriate department.
Adheres to USG and Institutional policies and procedures at all times when assisting customers.
Maintains inventory of office supplies and complete purchase order request when needed.
Data Entry Duties. (40%)
Performs cashiering functions.
Assists with analyzing and reconciling student accounts in Banner system.
Enters miscellaneous funds into Banner system.
Assists in daily Account Receivable deposits.
Assists in processing of student refunds.
ID Card System. (5%)
Assists with the Canes ID card office printing and reprinting of student ID¿s.
Performs a variety of related duties. (10%)
Required Qualifications
Knowledge and level of competency commonly associated with completion of an Associate¿s degree in business administration or related field.
Baccalaureate degree in a course of study related to the occupational field preferred. More than one year of related experience required. Proficient in Microsoft Excel and Word.
Knowledge, Skills, & Abilities
Knowledge of Board of Regents business policies. Knowledge of generally accepted accounting principles (GAAP) and Governmental Accounting Standards Board (GASB) guidelines. Knowledge of university policies and procedures. Knowledge of Banner system management principles. Knowledge of computers and job-related software programs. Skill in the delegation of responsibility and authority. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu .
For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu .
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
