Help Desk Technician

The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their fulltime Help Desk Technician in the Office of ITDR.  This position is responsible for working directly with System Office staff to provide basic technology support.

RESPONSIBILITIES 

·       Greets visitors and responds to telephone calls;

·        Provides information regarding technology resources available;

·        Initiates and maintains customer support for computer software and application services;

·       Resolves routine problems as instructed or escalates more complex issues to

appropriate personnel;

·       Responsible for LAN troubleshooting;

·       Creates and maintains E-mail and Domain Accounts for staff;

·       Assists in maintaining IT Department inventory, including additions, transfers and surplus of equipment;

·       Installs, upgrades and troubleshoots MAC and Windows personal computer hardware and software;

·       Instructs customers in correct procedures, special requirements, restrictions and supporting documentation needed to complete relevant process;

·       Ensures that training is provided for the users as new technologies are introduced;

·       Assists in identifying customer needs and working with vendors to obtain price quotes to fulfill customer technology needs;

·       Performs VoIP system moves, adds and changes;

·       Installs, maintains and troubleshoots network and local printers;

·       Configures and supports mobile devices to include cell phones and tablets;

·       Assists with setup and configuration of audio/visual equipment;

·       Configures and supports anti-virus software to include malware removal from System Office systems as needed; and

·       Other duties as assigned.

MINIMUM QUALIFICATIONS 

High School Diploma or GED *and* One (1) year of work related experience

PREFERRED QUALIFICATIONS 

·       Associates Degree in a related field

·       CompTIA Certification

·       A Certification

TECHNICAL COMPETENCIES 

·       Knowledge of computer and network hardware, operating systems, application software, and network infrastructure;

·       Knowledge of computer software configuration and customization;

·       Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware problems;

·       Knowledge of Desktop Operating Systems from Windows 7 forward;

·       Skill in the operation of computers and job-related software programs;

·       Decision making and problem-solving skills;

·       Skill in interpersonal relations and in dealing with the public;

·       Critical thinking skills;

·       Oral and written communication skills;

·       Ability to evaluate and analyze existing applications and identify deficiencies.

HOW TO APPLY 

Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website 

Applications will be accepted until position is filled. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position. 

It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation. 

Federal Law requires ID and eligibility verification prior to employment. 

All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment. 

Applicants who need special assistance may request assistance by phoning (404) 679-1759. 

The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

An Equal Opportunity Employer