What are the responsibilities and job description for the IT Support Specialist 3 - State Based Exchange position at Georgia state government?
Under broad supervision, the IT Support Specialist assists customers with tier one issues or forward to second tier support for issues beyond their subject matter expertise.
Works and communicates with state employees, internal customers, and external customers to provide information and services targeted to meet customer expectations.
Performs job responsibilities with minimal supervision.
Analyzes information to determine nature and extent of customer requirements and concerns.
May serve as liaison between customers and technical staff in implementation and development of business process automation.
Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
Responds to internal and external customer concerns regarding web site.
Assists in developing and maintaining problem management procedures, and documentation.
Develops and runs various management reports which reflect help desk support usage and other related information.
May perform clerical duties in support of the unit.
Provides information and answers to inquiries from external customers regarding all aspects of specific program area of unit.
Performs other duties as assigned.
Salary : $68,000 - $73,000
