Client Relationship Manager

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Center for Inclusive Design and Innovation (CIDI) was created by a merger of the Center for Assistive Technology and Environmental Access (CATEA) and AMAC Accessibility. CATEA grew out of collaborations in the late 1970s between Georgia Tech Industrial Design students and local disability groups. Their efforts led to the establishment of CATEA in 1980 by the Board of Regents. For more than 20 years, CATEA provided services for Georgia's Division of Vocational Rehabilitation, established the statewide Tech Knowledge information clearinghouse on assistive technology, hosted various national resource centers on assistive technology for the workplace, provided accessibility audits for public facilities and information technology to comply with the Americans with Disabilities Act, and produced computer skill and adult education programs. By the early 2000s, CATEA had transformed from a service-oriented center into a full-fledged research center.

Provide support to the sales and delivery of an academic unit's offering of customized educational programs to outside organizations (corporations, government entities, etc.). Work collaboratively with unit's sales and marketing personnel, faculty and the client organization to develop and deliver program results that meet customer needs. This position will interact on a consistent basis with: Unit sales management, administration and faculty; sales prospects and client organization management. This position typically will advise and counsel: prospects and clients, unit administration and faculty. This position will supervise: NA

Job Duty 1 - Consult with client organization personnel to determine specific educational needs.
Job Duty 2 - Translated client needs into the design of program curricula.
Job Duty 3 - Coordinate resources required (facilities, faculty, etc.) for program development and presentation.
Job Duty 4 - Maintain client relationships to promote ongoing customer satisfaction.
Job Duty 5 - Monitor program delivery and coordinate any required changes or additions to program content.
Job Duty 6 - Collaborate with sales personnel regarding client relations and content delivery.
Job Duty 7 - Perform other duties as assigned

Job Specific Responsibilities:

• Support the Assistant Director of Business Operations in the evaluation of business strategies and systems to serve customer needs effectively and efficiently.
• Direct the day-to-day operations in the customer service department.
• Collaborate with other CIDI service departments to ensure that customer requests are processed correctly.
• Develop and grow strategic relationships with partners in the accessibility industry, vendors, AT makers, developers, and researchers.
• Respond directly to customer inquiries as required; resolve issues requiring management attention.

Educational Requirements
Bachelor's Degree in Business Management, Marketing or related field or equivalent combination of education and experience

Required Experience
Four to five years of job related experience

Three to four years of experience in one or more of the following areas:

Assistive Technology

Vocational Rehabilitation

Special Education

Teacher of the Visually Impaired

Veterans' Administration

AT Reuse Program

Rehabilitation School/Clinic

Independent Living Center

Aging and Disability Resource Center

Disability community non-profit

Disability-related agency/organization

SKILLS
This job requires skills in developing and maintaining positive customer relationships, specialized educational program content design and delivery, project management and communications.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Location: Atlanta, GA (Hybrid: At least one day a week onsite)

Salary Range: $79,000.00 - $82,000.00

This position is funded by sponsored funds and is contingent upon continued funding. Employment beyond the availability of current funding is not guaranteed.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening