Patient Services Representative (On-site)

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the well-being of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
Stamps Health Services is an outpatient ambulatory care center that provides health care and health education to students and their spouses/domestic partners. The center is located in a state-of-the-art, 40,000-square-foot facility within the Joseph Brown Whitehead Building, next to our Campus Recreation Center. Stamps Health Services provides care in six areas: Primary care, women's health, Psychiatry, Travel/Immunization/Allergy, Pharmacy, and Diagnostic Services (lab and radiology). Primary Care Clinic is the largest of the clinics at Stamps Health Services and sees approximately 24,000 visits/year.

The Patient Services Rep will be responsible for greeting patients and visitors, answering telephones, scheduling appointments, medical records requests, and assisting with immunization processing. Collect co-payments, personal payments at time of service. Process patient referrals. This position will interact on a consistent basis with: Student Health Services (SHS) staff, patients
This position typically will advise and counsel: staff, patients. This position will supervise: NA

Job Duty 1 -
Provide service excellence during every patient encounter and when providing internal customer service. Gather pertinent information regarding customer service needs. Respond to customer questions or concerns by providing required information immediately or, if necessary, further investigation.

Job Duty 2 -
Schedule patient appointments.

Job Duty 3 -
Provide fast, friendly, and accurate check out services for patients using computerized systems; collect patient financial responsibilities and provide receipts to patients.

Job Duty 4 -
Receive and respond to incoming requests in a timely manner; open mail, assist walk-ins and telephone inquiries, and retrieve facsimile inquiries.

Job Duty 5 -
Complete release of information requests; retrieve medical charts, copy or scan medical records accurately, according to requests and established procedures.

Job Duty 6 -
Review and process immunization results and records to ensure accuracy and appropriate update of the patient's medical record.

Job Duty 7 -
Perform other job-related duties as assigned

Educational Requirements
Technical Diploma, Associate's Degree, or two years college course work, or an equivalent combination of education and experience

Required Experience
Two to four years of job-related experience

KNOWLEDGE
o Use and disclose of protected health information experience
o Experience with processing credit card transactions and report reconciliation
o Experience managing requests for medical records is preferred

SKILLS
Demonstrated competency in the following areas: Health Insurance Portability and Accountability Act (HIPAA), rights of patients, clinical records and health information, customer service, phone etiquette, and electronic scheduling

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

Salary range: $16.00 - $20.64 / hourly

Location: On-site (Atlanta, GA)

Job grade: A4

This is not a supervisory position.
This position does not have financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Cd).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening