TEMP-Technical IT Support: IT Support Engineer (Senior Professional Level)

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Job ID

281116

Location

Atlanta, Georgia

Full / Part Time

Full-Time

Regular / Temporary

Temporary

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About Us

ABOUT US

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do :

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

Located in one of America's most vibrant cities, the College of Engineering (COE) is the largest producer of women and minority engineers in the country. Offering more than 50 different degree tracks at the bachelors masters, and doctoral levels, COE incorporates eight engineering schools, consistently ranked among U.S. News & World Reports top 10. The College has built a strong reputation in the United States and abroad, and graduates leave with skills, knowledge, and global savvy for a world increasingly dependent on engineering.

Location

Hybrid (Atlanta, GA)

Job Summary

Provide support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications, hardware, and networks. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with : Unit management, faculty, and staffThis position typically will advise and counsel : users and other support personnelThis position will supervise : NA

Responsibilities

Job Duty 1 -

Install, maintain and upgrade workstation and peripheral hardware and software.

Job Duty 2 -

Analyze and resolve workstation, application, and server related problems.

Job Duty 3 -

Update desktop software / applications; maintain documentation on installed applications.

Job Duty 4 -

Provide users with assistance in working in specific applications.

Job Duty 5 -

Participate in development of standard operating procedures.

Job Duty 6 -

Perform other duties as assigned

Responsibilities

The College of Engineering is seeking a skilled IT Support Engineer that is passionate about innovation in the education industry for a temporary work assignment. This position will play a key role in supporting the research and instruction mission of the College of Engineering. This position will report to the College of Engineering Director of Technology Services and collaborate closely with other IT teams across the College. As part of its duties, this position will help with : Designing, developing, procuring, and managing technology solutions. Primary Responsibilities include the following :

• Consult with academic and research faculty and administrative leadership; analyze complex needs and requirements for large research groups or instructional labs.
• Design, develop, test, implement and evaluate functional and technical IT system requirements and specications; provide expert technical advice to research groups.
• Advanced system administration of systems for multiple research groups, including monitoring and ensuring performance and reliability objectives.
• Data management and security operation for multiple research groups. Formulate and implement recovery plans including backup; communicates security and data management practices to end users.
• Operational support of a large and diverse set of set of cyber-infrastructure resources (including desktops, workstations, data acquisition systems, and other computational and data resources).
• Perform updates to server and desktop software / applications; recommend and implement replacement, consolidation and / or upgrade of computational and data resources.
• Develop complex scripts or programs to automate monitoring and deployment activities, review source code when appropriate.
• Recommend hardware and software procurements; manage assets for a School or a large number of research groups.
• Develop and recommend standard operating procedures.
• Perform other duties as assigned.

Required Qualifications

Educational Requirements

Associate's Degree, Technical Diploma or equivalent combination of education and experience

Required Experience

Up to two years of job related experience

Preferred Qualifications

Knowledge, Skills, & Abilities

SKILLS

This job requires knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and / or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position does not require security clearance.

Background Check

Successful candidate must be able to pass a background check. Please visit http : / / policylibrary.gatech.edu / employment / pre-employment-screening

Other Information

Duration of Assignment :