Mid-Level Audio Visual (AV) Unified Communications Specialist

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance
• Vision insurance

Geospatial and Cloud Analytics (GCA) is looking for a Mid-Level Audio Visual (AV) Unified Communications Specialist to provide technical support for AV and Unified Communications (UC) systems in a government enterprise environment. The ideal candidate will have experience supporting AV infrastructure, video teleconferencing (VTC) systems, and unified communications platforms to ensure seamless collaboration for government and mission-critical operations.

This position is an excellent opportunity for candidates seeking to grow within the cleared IT and AV government contracting sector. We prioritize internal promotions and career development, providing opportunities for advancement.

Position Description

• Provide installation, configuration, maintenance, and troubleshooting for AV, VTC, and UC systems.
• Support meeting room AV setups, digital signage, and control systems, ensuring seamless operation.
• Perform troubleshooting of video conferencing endpoints, AV hardware/software, VoIP systems, and networking issues related to AV and UC environments.
• Assist users with technical support, training, and issue resolution for conferencing platforms (e.g., Cisco Webex, Microsoft Teams, Zoom, Poly, Crestron, and Extron).
• Conduct diagnostics and root cause analysis on AV system failures and coordinate with vendors for repairs or replacements as needed.
• Document troubleshooting steps, installation guides, and technical procedures to enhance team knowledge sharing.
• Work with system administrators and developers to ensure AV and UC service requests are resolved in accordance with service-level agreements (SLAs).
• Monitor and update ticketing systems for AV service requests and incidents.
• Maintain knowledge of DoD cybersecurity and network policies affecting AV and UC implementations.
• Provide outstanding customer service across all organizational levels.

Basic Qualifications

• Associate’s degree in IT, Communications, Engineering, or a related field (or equivalent experience).
• 3 years of experience supporting AV, VTC, or Unified Communications systems in an enterprise or government environment.
• Strong understanding of AV signal flow, networking fundamentals, and conferencing technologies.
• Experience with AV control systems (e.g., Crestron, Extron, AMX).
• Familiarity with UC platforms such as Cisco Webex, Microsoft Teams, or Zoom.
• Ability to diagnose and resolve technical issues in AV and UC environments.
• Excellent communication and customer service skills to support end-users effectively.
• Ability to obtain a Secret or Top Secret/SCI adjudication.

Preferred Qualifications

• Industry certifications such as:
  • CTS (Certified Technology Specialist)
  • CTS-I (Installation) or CTS-D (Design)
  • Crestron DMC-E or Extron AV Associate certification
  • Cisco CCNA Collaboration or VoIP-related certifications
• Experience working on DoD or government contracts with AV/UC systems.
• Familiarity with DISA security policies affecting AV/UC deployments.

GCA Employee Benefits

GCA is an 8(a), Veteran-Owned company supporting multiple government contracts. We offer competitive compensation and benefits, including:

• Health and wellness benefits through United Health Care.
• 401k Retirement Plan with employer matching.
• Paid Time Off (PTO) starting at 120 hours per year.
• 10 Paid Federal Holidays.
• Opportunities for growth and internal promotion.

Job Type: Full-time, Contract

Schedule: Monday to Friday, 8-hour shifts
Work Location: In-person, Quantico
Travel: Up to 50%