What are the responsibilities and job description for the Service Advisor position at Gerald Auto Group?
Service Advisor – Gerald Kia Naperville
Tired of working bell to bell?
Does 45 hours and a 5 day work week sound good to you?
When was the last time you got to take an hour lunch break?
We are close to completion of a 20 bay addition to the shop, as a result we need more service advisors now.
Monday - Friday 8-6 (Service is closed 12:00-1:00 for lunch)
Saturday 7-2 (Once per month with a day off during the week )
Job Description
We are looking more than just Service Advisors, we need people skilled in customer service.
Experience with Hyundai, Genesis, or Kia preferred.
Experience with Dealertrack and X-Time a plus.
Must have a history of good CSI!
Job Responsibilities/Skills
- Customer interaction: Greeting customers promptly and courteously, actively listening to their vehicle concerns, and explaining potential repair needs clearly.
- Organizational skills:Managing multiple repair orders simultaneously and keeping accurate records.
- Computer proficiency:Familiarity with dealership management systems for scheduling, repair order creation, and customer information.
- Vehicle inspection: Performing basic visual inspections of the vehicle to identify potential problems.
- Repair order creation: Writing detailed repair orders, including symptoms, suggested repairs, parts needed, and estimated costs.
- Cost estimation: Providing accurate cost breakdowns for repairs, including labor and parts.
- Communication with technicians: Relaying customer concerns and repair details to the technicians and coordinating with them throughout the repair process.
- Service scheduling: Scheduling appointments for maintenance and repairs.
- Customer updates: Keeping customers informed about the status of their vehicle repairs.
- Warranty verification: Checking warranty coverage for necessary repairs.
- Selling services: Recommending additional services or maintenance based on vehicle needs, provide accurate estimates of repair or maintenance costs.
- Keep customers informed: Follow up on each repair and keep customers informed of progress or delays
- Completed repairs: Notify customers when vehicles are ready for pick up
- Cashiering: Review and explain repairs and associated costs with customers
- Customer Satisfaction: Handle minor customer concerns and complaints
- Customer satisfaction escalation: Keep Service Manager & Director informed of all problems or potential problems
- CSI: Maintain Customer Satisfaction Index score at or above regional and disrict average
Benefits
- Pay range for this position: $52,000 - $120,000.
- Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education.
- Available Benefits include medical insurance with HSA options that include employer contribution to your HSA. Dental Insurance, Vision Insurance, Life Insurance.
- Paid Maternity Leave
- PTO after 90 days of employment
- Vacation up to three weeks depending upon years of service
- 401k retirement account with annual lucrative employer match
- Ancillary supplemental products available.
Salary : $52,000 - $120,000
