What are the responsibilities and job description for the Estimator In Training position at Gerber Collision & Glass?
The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Greets customer at repair drop off and builds rapport.
Maps damage with customer (previous, current loss, WOW opportunities).
Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
Finalizes estimate using proper Repair Planning Template.
Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date.
Updates customer regularly (with frequency, according to standards determined by management).
Participates in and contributes to the regularly scheduled production meetings.
Calls customers whose cars will be completed the next day. Schedules with customer.
Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.
Education and/or Experience Required
High school diploma/GED required.
Prior customer service experience.
Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.
Required Skills/Abilities
Excellent communication skills.
Computer literate. Knowledge of Microsoft products is preferred.
Good decision-making ability and sound judgment.
Other Requirements
Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.
Must possess clear vision in providing an accurate estimate of a vehicle’s damage.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation Details
HOURLY
$15-$20 / Hour
Salary : $15 - $20
