Manager, Human Resources - North

Anticipated travel to the following states: Ohio, Pennsylvania, Maryland, New York

Key Job Responsibilities

• In consultation with Operations and HR partners, plan and support talent planning, performance review, career development, employee development, ID&E, retention and employee engagement initiatives.

• Partners with Operations and HR partners to strategically develop and execute plans to reduce turnover in high turnover positions/markets.

• Accountable for the development and deployment of appropriate resources and tools into the field to optimize an environment where the organization is free of all discrimination and harassment by proactively measuring employee engagement, turnover, and compliance with all applicable Federal, state, and/or municipal laws.

• Provides support and coaching to management positions as they create and act on their individual development plans. Facilitates and supports succession planning, performance management, performance planning and other corporately driven talent management and HR programs.

• Functions as the SME in supporting employee investigations. Thinks independently, investigating and resolving employee relations issues; partnering with the Sr Manager, HRBP, Operations, COE and legal teams, where necessary.

• Assists local leaders in talent acquisition activities as needed and as directed by the Talent Acquisition Manager and HR Business Partner.

• Ensure that markets/shops maintain a work environment that is conducive to maintaining a positive, inclusive work environment. 

• Oversees the escalation and resolution of HR questions, issues and requests to the appropriate channels (eg HR COE, FreshService, etc.), and models as a champion of the field HR model.

• Develop and execute innovative people programs to inspire and support a high-performance culture.

• Support a high performing, cohesive and collaborative, growth-focused team.

• Provide Human Resources support as required for all Acquisitions in the assigned division.

• All other duties as assigned.

Experience and Skills Required

• Bilingual candidates (English/Spanish) are strongly preferred.

• Bachelor’s degree in Human Resources, related field, or professional experience equivalent.

• 5 years' experience in operations leadership, organizational development, human resources, recruiting or related fields.

• Experience providing field support in a multi-site/location environment.

• Prior experience creating or implementing a people strategy for an hourly/salary workforce.

• Advanced skills using Microsoft Office Suite (Work, Excel, PowerPoint, Outlook, Teams)

• Advanced skills using Google Workspace (Formally G-Suite)

• Outstanding communication and relationship-building skills.

• Strong facilitation and project management skills.

• A demonstrated track record of developing effective relationships across all levels of the organization.

• Excellent problem solving and quality decision-making.

• Strong business acumen (ability to see the big picture and operate with perspective).

• Flexibility in availability to support business operations, which may sometimes include evening and weekend hours.

• Reasonable access to an airport. Willing to travel up to 50% of the time for business purposes (within state and out of state). Some overnight travel required.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.