Scale Operator-floater

Production & Operations

JOB SUMMARY:

This position is a floater scale op position among the yards and monitors and assists in controlling incoming and outgoing vehicles, shipments and containers through use scale and software systems. All activity must be accounted for and accurately documented on scale tickets, bills of lading, purchase orders and packing slips, etc.

NATURE AND SCOPE:

Directly reporting to the Division Manager, the Scale Operator must regularly communicate with dispatch personnel and other scale operators to assist with company vehicle traffic and all incoming and outgoing yard traffic. This position interacts frequently with yard operations including but not limited to emergency contact for yard operations, material receiving personnel, internal and external drivers as well as management, sales and I.T. personnel.

PRINCIPAL ACCOUNTABILITIES:

• Enthusiastic greeting of customers and ascertain material grade including all necessary paperwork needed to safely direct all incoming loads to the proper locations throughout the facility.
• Ensure accurate documentation of all inbound and outbound scale transactions by weighing of all customers vehicles, carriers, and company vehicles on main scale. Record supplier, truck or car identification, contract number (if appropriate), description and grade of material, gross, tare and net weights, and discharge location of the load. This includes accurate recording of load deductions (non-conforming material), re-pricing as directed by Buyers, printing and distributing scale tickets as required.
• Maintain daily records of all purchases and sales transactions including proper assignment of purchase and sales order numbers to inbound and outbound material.
• Process scale payments including processing payment adjustments; contact the Buyer to adjust or add in contracts; remove temporary pricing, address and mail out payments as per customer request, fax scale tickets to customers as per their request.
• Create issue and submit cheques to the proper signing authority with proper back up documentation and distribute as requested.
• Issue cash payments for customers that require immediate payment.
• Must be able to manage difficult customer situations effectively and professionally.
• Answer main telephone line and redirect all calls accordingly.
• Constantly maintain radio contact with the appropriate yard personnel including and being aware of Emergency calls and proper handling of different types of situations.
• Maintain and implement safe work procedures while ensuring all guests have been informed of and adhere to proper PPE requirements.
• Consistently monitor and lifting of main yard arm.
• Manage the work area by keeping all paperwork processed and neatly filed as well as maintaining cleanliness and orderliness of scale house and workstations according to 5S Standards.
• Review, file and fax all scale tickets daily and as required prior to end of shift.
• Accurately weigh in Public Scale tickets with understanding of receiving cash or billing to the appropriate customer.
• Daily cash reconciliation.

SKILLS AND ABILITIES:

• This position must have basic MS Office computer skills and be able to communicate well with others.
• They must also have the ability accurately multitask at a fast pace positive manner.
• Must possess excellent telephone skills.
• Ability to communicate effectively when dealing with customers, carriers, and company drivers.
• Must have the ability to recognize various materials and develop viable distribution plan for customers on the scale.
• High School Diploma or GED. Post-secondary education preferred.

SALARY & BENEFITS:

• Medical and Prescription
• Dental
• Vision
• Pension/RSP plan
• Basic Life/Accidental Life Insurance
• Employee Assistance Program
• Tuition Reimbursement Program