What are the responsibilities and job description for the Commercial Lines Account Manager position at Gerhart, Hartman & Ritner Insurance?
Position Overview:
The Commercial Lines Insurance Account Manager is responsible for managing a portfolio of commercial insurance accounts, ensuring excellent client service, and maintaining relationships with clients, carriers, and producers. This role requires a strong understanding of commercial insurance products, the ability to identify client needs, and the skill to coordinate effective solutions.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
- Build and maintain strong client relationships through regular communication and exceptional service.
Policy Management:
- Handle the complete lifecycle of commercial insurance policies, including renewals, endorsements, audits, and cancellations.
- Review policy documents to ensure accuracy and compliance with client requirements.
- Process and manage policy changes, such as updates to coverage or limits.
Risk Assessment and Coverage Placement:
- Collaborate with clients to assess risks and determine appropriate coverage needs.
- Work with carriers to secure quotes and negotiate terms that best meet client needs.
- Present coverage options and recommendations to clients in a clear and professional manner.
Account Servicing:
- Respond to client requests for certificates of insurance, claims assistance, and other documentation.
- Ensure timely issuance and delivery of certificates, binders, and policy documents.
- Assist clients with claims processes, liaising with adjusters and carriers as needed.
Collaboration and Support:
- Partner with producers and sales teams to grow and retain accounts.
- Provide training and guidance to clients on risk management strategies and insurance best practices.
- Collaborate with underwriters and carrier representatives to maintain positive relationships.
Administrative Duties:
- Maintain up-to-date records in the agency management system.
- Monitor and follow up on outstanding items, such as payments and renewals.
- Prepare reports and summaries for internal and external use.
Qualifications
- Must have an active PA Property & Casualty insurance license
- Valid Driver's License and Background Check Performed
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Commission pay
Work Location: In person
Salary : $45,000 - $55,000
