What are the responsibilities and job description for the Sales Appointment Coordinator - Mazda of Columbus position at Germain Automotive?
Sales Appointment Coordinators are part of Business Development Center.
These individuals are enthusiastic, self-motivated, team players who are dedicated to enhancing the guest experience online, and through a variety of other forms of communication. Agents maintain all online inquiries, follow up with customer sale requests, search for potential sales opportunities, manage missed and unsold opportunities and schedule sales appointments according to individual and team goals.
BDC – Business Development Center
The role of the Business Development Center is to shape customer requests or questions into business for the dealership by scheduling appointments for sales representatives. It also maintains the expectations set by our Company Handbook for the customer experience. Agents are often the first point of contact for shoppers and are crucially significant as the customer enters the “Who should I buy from?” phase of their journey.
The development of our employees is one of our top priorities, and we provide unlimited opportunities for career advancement and growth within the company. This is the perfect opportunity for someone looking to start a career in the automotive industry!
Sales Appointment Coordinator Duties:
- Agents are responsible for the management of online customer requests, customer responses, chats, and tasks found in their planner each day.
- Agents are required to create engagement, maintain communication with customers until the appointment is set (following up with them if they do not show).
- Agents must make verified phone calls, send text messages and emails.
- Agents are required to ensure they respond according to manufacturer expectations regarding response time, and actual responses.
- Agents should strive to collaborate with their Sales Team and Sales Managers.
- Agents should strive to make over 100 outbound communications per day via Call, Text, and Email.
- Agents should work side-by-side with their Team Lead/GM to ensure they know promotions, process changes, best practices, etc.
Benefits Overview - BENEFITS EFFECTIVE ON FIRST DAY OF EMPLOYMENT:
Germain Automotive Partnership is proud to offer the following benefits for our employees:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Life Insurance
- Short and Long-term Disability Insurance
- Paid Time Off (PTO)
- Employee Discounts
- Closed on Sundays
Qualifications:
- Ability to pass a pre-employment background check and drug screening is required
- Previous dealership experience is preferred but not required
