What are the responsibilities and job description for the Service Advisor - Lexus of Ann Arbor position at Germain Automotive?
Job Description:
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.
Service Advisor Duties and Responsibilities:
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner.
- Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
- Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus.
- Maintains a dealership-prescribed standard for "hours per customer repair order written."
- Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
- Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- All applicants must perform duties and responsibilities in a safe manner
Benefits Overview: BENEFITS ELIGIBLE AFTER 30 DAYS OF EMPLOYMENT
Germain Automotive Partnership is proud to offer the following benefits for our employees:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K after 30 days of employment
- Life Insurance
- Short and Long-term Disability Insurance
- Paid time off
- Employee Discounts
- State of the art technology
Service Advisor Qualifications:
- Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- All applicants must perform duties and responsibilities in a safe manner
- Bilingualism is not required but can be very helpful.
- A valid Driver's license is required.
- The ability to pass pre-employment testing including background check, drug test, and motor vehicle report is required.
