What are the responsibilities and job description for the Service Cashier - Ford position at Germain Automotive?
Automotive Cashier - Essential Duties
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills.
- Receives cash, checks and credit card payments from customers; records amount received.
- Makes change and issues receipts to customers.
- Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
- Reconciles cash drawer daily.
- Works with department managers to keep abreast of new products and services offered, their features and value and any changes in price.
- Answers customer questions about service performed or products purchased or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Reconciles gas purchase statements.
- Provides clerical and secretarial assistance to departments as needed.
- Acts as backup to switchboard operator.
- Maintains a professional appearance.
- Keeps work area neat and clean.
- Other tasks as assigned.
Qualifications:
- Strong communication and customer service skills.
- Prior automotive experience is not required, but may be a plus.
- Bilingualism is not required, but can be very helpful.
- Valid Ohio Driver's license is required.
- Ability to pass pre-employment testing to include background check, drug test and motor vehicle report is required.
- Evening hours are required.
